Account Director (Facilities Management)

This range is provided by Canopy. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Overview

We are recruiting for an Account Director to lead on the strategic management, growth, and profitability of a portfolio of key client accounts within the Central London area. You will act as the primary point of contact for clients, building long-term relationships, ensuring a gold plated service, and identifying opportunities to develop the contracts. Our client delivers IFM services across high end work space and highly prestigious landmark buildings.

Key responsibilities

• Develop and nurture strong, long-lasting strategic relationships with key client stakeholders, including senior management, facilities teams, and end-users.
• Implement comprehensive account plans, outlining strategies for service delivery optimization, client satisfaction, and organic growth with key stakeholders.
• Work collaboratively with the business development team to develop commercial opportunities.
• Full P&L responsibility (10mil) across the portfolio, ensuring accounts meet or exceed budgeted revenue, margin, and profitability targets.
• Develop value-add services and ensure a "service first" mindset across the delivery team.
• Lead, inspire, and develop a high-performing multi-disciplinary account team, including Account Managers, Facilities Managers, and administrative support.

Qualifications and profile

We are looking for a highly client-facing, collaborative and service-focused lead. A background in workplace / corporate services or high-end office environments is highly advantageous. Experience of remote or EMEA IFM delivery would be highly desirable.

Seniority level

• Director

Employment type

• Full-time

Job function

• Management
• Finance
• Customer Service

Industries

• Facilities Services