Responsibilities

Main day-to-day responsibilities will include, but are not limited to:

Client & Rightsholder Management:

• Act as a primary senior point of contact for the client, building and nurturing strong, long-term relationships with key clients, rights holders, vendors, suppliers, partner agencies and internal teams
• Offering new and forward-thinking insights and ideas to the client and challenging them where appropriate, this may include pitching strategy, creative concepts and new ideas
• Understand the client’s brand, objectives, and tone of voice to ensure all programmes deliver impact and consistency across markets
• Management of communications with local market clients providing assistance and project management for local programmes
• Understanding of client objectives, needs and expectations to ensure all event and hospitality deliverables are met and exceeded
• Build strong relationship with Formula One partnerships team and other relevant teams, ensuring clear and consistent communications and trustworthiness

Events, Hospitality & Guest Management:

• Manage multiple projects simultaneously, utilising project management tools and methodologies to ensure efficient workflow and effective communication.
• Overseeing planning and execution of corporate hospitality programmes at Grand Prix events globally, both at track and off track, ensuring client objectives are met throughout
• Overseeing relationships with suppliers, hospitality providers, rightsholders and race promoters to ensure smooth operations and seamless delivery
• Overseeing production and build of hospitality spaces and activations from brief and design through to build and delivery, providing knowledge and insight to inform and elevate the event spaces and best showcase client brands
• Ensuring guest logistics are managed and delivered seamlessly, including travel, transportation, accommodation, pass and ticketing management and access
• Lead role in management of C-Suite and executive programmes, building relationships with relevant individuals and ensuring experiences are befitting of the level required

Team Management:

• Lead internal teams (account managers, execs, freelancers) and ensure high performance, clear delegation, and mentorship.
• Management of junior members of the team ensuring each individual is delivering against performance objectives (including appraisals, check ins, progression plans and reviews)

Guest Management System & Inbox:

• Develop, implement and maintain online guest management systems. Ensure they are user-friendly, efficient, and aligned with the branding guidelines of the sponsor
• Overseeing day to day management of guest management system and inbox, ensuring communications are managed efficiently and in line with client deadlines and expectations
• Escalation point for ticket allocations, guest communications and system ensuring client needs are being met and the team are delivering efficiently

Budget & Financial Management:

• Develop detailed scopes of work for all projects, outlining deliverables, timelines, and resource requirements. Management of events budget including budget setting, reconciliation and regular client reporting
• Reporting and reconciliation with Fuse Finance team to ensure clients are billed and supplier payments made in accordance with invoices
• Overseeing of contracts, PO curation and financial reconciliation with vendors and suppliers
• Pursue opportunities to grow business organically
• Attend global race events as required to lead on-site operations, ensuring high-quality execution and real-time problem-solving
• Management of internal team and overseeing of any external suppliers, ensuring delivery of best in class experience for guests
• Supervise onsite ticketing processes for both internal stakeholders and external guests, ensuring seamless allocation, tracking and compliance
• Reporting & Performance Analysis:
• Provide post event analysis, insight, and recommendations for continuous improvement
• Present reports and debriefs to clients and internal stakeholders, providing insight and explanation regarding areas of improvement
• Identify opportunities within the team and processes, and implement strategies to improve workflow and productivity. Streamline operations and foster a culture of continuous improvement
• Track and report key metrics related to guest satisfaction, hospitality performance, and brand impact

Desired Skills & Experience

• Experience in account management, event management, and hospitality, ideally within sports marketing agencies and/or Formula One
• Knowledge and expertise working in Formula One
• Experience working on global brands and properties
• Experience delivering premium VIP hospitality programmes and high quality multi faceted onsite activations
• Experience in professional client relationship management, including C-Suite level
• Excellent financial management skills, with proven experience in budgeting, reconciliation and reporting
• Ticketing experience, including the use of digital tools for allocation and guest management
• Excellent project management and organisational skills with the confidence and ability to manage different projects across multiple workstreams
• Leadership skills and management of team members, providing constructive feedback whilst inspiring members of the team across all workstreams
• Excellent presentation skills (verbal and written), internally and to clients/suppliers, including use of Microsoft PowerPoint
• Energetic self starter with the ability to work in a fast paced, high pressure environment, including working across various time zones and international travel

You need to have the ability & willingness to work flexibly, usually in the London office, with occasional UK travel, on-site at events and some weekend work.

This is a full-time role & you must be eligible to work in the UK.

Fuse job descriptions are not intended to be restrictive and are a guideline to the duties in this role.

We are committed to providing comprehensive training & development plans for all team members.