Overview

Fuse Greater London, England, United Kingdom

About The Role

Reporting to: Senior Account Director

Fuse is looking for an experienced Account Director who is an excellent leader and thrives within a fast-paced agency environment.

Responsibilities

• Ticketing & Systems: Responsible for the set up, testing, roll out and management of the client’s Guest Management Systems, ordering, allocating and distribution of tickets across multiple UEFA Club Competitions, and general account management. Develop, implement, and maintain online guest management systems; ensure they are user-friendly, efficient, and aligned with branding guidelines of the sponsor.
• Systems training & support: provide support and guidance to the ticketing team on system usage, establish best practices, monitor progress, and train/support client Ticket Managers.
• Ticket ordering: Order tickets via UEFA platforms in line with client requirements for each match day, ensuring all deadlines are met.
• Ticket allocation: Oversee allocation of tickets for match days, ensuring timely and accurate delivery to all stakeholders and guests.

Account & Client Management

• Team Leadership: Lead, mentor, and manage an account team, setting clear objectives and guiding performance and service delivery.
• Client Relationship Management: Develop and maintain strong relationships with the client, acting as primary point of contact to ensure high-quality service.
• Work closely with UEFA & TEAM (UEFA’s marketing agency) throughout the season.
• Project Management: Manage multiple projects simultaneously, ensuring deliverables are met and stakeholders are informed; use project management tools to ensure efficient workflow.
• Reporting and Analysis: Collect and analyse data on system and process performance; provide regular client reports with insights and recommendations.

Budget & Commercial Management

• Budget Management: Develop and manage budgets, track expenditures, identify cost-saving opportunities without compromising quality.
• Commercial Acumen: Apply commercial awareness to identify and capitalize on new business opportunities.
• Scope of Work Planning: Develop detailed scopes of work with Senior Account Director; outline deliverables, timelines, and resource requirements; adjust plans as needed.
• Client Billing: Oversee accurate and timely billing; ensure invoices align with contracts and manage accounts receivable with finance.

General

• Work around UEFA match days; dedication to this role is vital.
• Drive Efficiencies: Identify opportunities to improve workflow and productivity; foster a culture of continuous improvement.
• Support wider event project teams in hospitality, production, food & beverage, logistics, operations, and related areas.
• Collaboration: Work with internal teams to ensure cohesive and integrated execution; foster innovation and excellence.

Desired Skills & Experience

• Experience in relevant roles; agency experience is ideal but not essential.
• A passion for sport and entertainment; experience with online ticketing portals and guest management systems.
• UEFA experience ideal but not essential; experience managing direct reports and client accounts; experience with multiple-stakeholder projects.
• Excellent written and verbal communication skills; strong MS Office skills (Word, Excel, PowerPoint).
• Process driven with excellent attention to detail; ability to multi-task and be solutions-focused; experience in end-to-end financial processes and budget management.
• A can-do, positive, friendly attitude; international client experience is a bonus.

You need to have the ability and willingness to work flexibly, usually in the London office, with occasional UK/international travel, on-site work at events and some weekend work.

This is a full-time role and you must be eligible to work in the UK.

Fuse job descriptions are not intended to be restrictive and are a guideline to the duties in this role.

About The Agency

Culturally Connected, Seriously Effective. A global agency with local expertise, connecting brands to the things that matter most to their audiences in culture through partnerships in sport, music, film & television, gaming & esports. These connections make our clients more memorable - the key to unlocking effectiveness. Powered by Omnicom Media Group, we bring an extra edge to strategy, execution, and measurement. Our work has won numerous awards, and the industry frequently recognises our people as top performers in their field. We place great importance on trusted relationships, sound moral judgement, and strong governance, all delivered through transparent processes. We have a fantastic team of 120 in our London HQ and 300 more across offices worldwide, working with incredible clients including PepsiCo, Vodafone, Nissan, British Gas, Renault, Enterprise Rent-A-Car, McDonald’s and Just Eat Takeaway.com.

Follow us@fuse_agency | Visit us online. Find us on LinkedIn.

Flexible Working

At Omnicom Media Group, we are committed to supporting flexibility for our people with a hybrid working model (three days in the office, two working remotely). Standard hours are 9:30–17:30 with flexibility to core hours 10:30–16:30. We encourage open conversations to navigate high-need periods and individual circumstances, aiming to create an environment where people can do their best.

Be Your Best: We will accommodate recruitment requirements and adjustments; please discuss with our Talent Team or email beyourbest@omnicommediagroup.com.

Diversity, Equity & Inclusion at OMG

At OMG, we value difference and are committed to an inclusive environment reflecting today’s society, where everyone can bring their true selves to work and diverse voices are valued and heard. We will process your personal data in accordance with our Recruitment Privacy Notice, available at https://omnicommediagroup.com/recruitment-privacy-notices/.