Job Description

We're looking for an experienced Account Director to play a crucial role in managing and growing relationships across multiple client accounts.

The ideal candidate will take a commercial approach, be passionate about delivering client results and be exceptional at building relationships. They will need strong marketing knowledge, and an awareness of the complexity of delivering services to clients of varying sizes, sectors, and internal structures. You’ll work across a portfolio that spans global B2B brands, high-ticket e-commerce businesses, and national SMEs, requiring a flexible and strategic mindset.

Working across multiple accounts means being able to juggle varied priorities, adapt communication styles for different stakeholder groups, and proactively spot opportunities to deliver better performance and results.

Candidates may come from in-house marketing roles in large organisations, agency account management, or consultancy backgrounds. A background in performance marketing whether SEO, paid media, or broader digital strategy is essential. Experience across a mix of verticals is desirable.

The Account Director role at Fountain will work closely with our Head of Client Services, the Departmental Heads of our Paid and SEO teams, and the technical specialists working to deliver campaigns across a broad client portfolio.

Responsibilities will include:

·Understanding the goals, business model, and internal dynamics of each client, and how we can help them succeed

·Communicating goals, opportunities and challenges with the technical team members delivering the work

·Building and maintaining exceptionally strong relationships with the key stakeholders

·Leading strategy conversations and regular review meetings

·Ensuring strategy aligns with the client’s commercial goals and working with team members to find ways to exceed targets

·Making sure key stakeholders feel important, loved and listened to

·Identifying opportunities to expand our services in line with meeting their goals, and laying the foundations for expanding our collaboration to other brands within the client’s portfolio

·Collaborating with colleagues across the agency to ensure an optimal client experience

·Involvement in pitching for new opportunities, and seeing new brands or services through the on-boarding process

Our ideal candidate will have:

·A strategic approach to marketing, looking at outcomes and identifying opportunities for growth

·An understanding of SEO and SEA and be able to identify opportunities to deliver impactful services

·In-depth marketing experience

·A strong performance marketing background and an understanding of how to connect marketing activity with commercial results

·Experience of successfully working with clients with multiple stakeholders

·A natural instinct to think about the client’s experience of working with us

·An attitude of continuous learning

·Great collaboration skills

At Fountain, we’re passionate about our culture, our values and about always improving our way of working. We give Fountaineers a large amount of flexibility, and in return ask them to hold themselves accountable to their colleagues, their clients and the agency as a whole to deliver exceptional outcomes.

Why join Fountain?

We’re committed to building a truly exceptional place to work. And while we’d never claim to always get it right, we do promise that we’ll always do our best. Here are some of the benefits of joining our team:

·Genuinely flexible working and a commitment to supporting “life beyond work” for our team members

·A hybrid-remote set-up, with technology set up to enable remote as well as in-person work

·An exceptional working culture that celebrates expertise and supports autonomy

·A focus on progression and development, including monthly Learning Days (with pizza!)

·Lovely, well-equipped office in the heart of Norwich city centre with all the usual agency standards, such as fresh fruit and coffee, ping-pong and foosball tables

·Training direct from Google and opportunities to head to Google HQ London for events

·25 days of holiday a year, plus bank holidays. An additional day of holiday for each year at Fountain (up to 34 days)

·Competitive pension scheme

·Private healthcare cover through Aviva and Bupa

This role can be remote, hybrid-remote, or fully office-based, depending on your preferences.

The interview process will involve first and second stage interviews, as well as an informal meet-and-greet with key team members.