About the team As Assistant Director, your team is responsible for a broad portfolio of high-profile, citizen-facing, and corporate support services. Our work plays a vital role in the experience that residents and businesses have of council services, and our teams work closely with colleagues across the organisation. What we do Customer Services, Digital & Data teams are responsible for over 1 million customer enquiries per year by phone vi a the councils contact centre; face-to-face at Hackney Service Centre; online; and through the registrars service. Enquiries range from requests for general information to help recording major life events such as births, deaths, and marriages, and providing support for some of Hackneys most vulnerable residents who are at risk of homelessness and experiencing financial hardship. As well as being ...