Associate Director - Client Service and Delivery

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The Role

Responsible for a portfolio of clients and prospects with accountability for retention of clients and new business development. Will manage and develop client and WTW relationships and help to grow portfolio within the business unit.

The Responsibilities

  • Provide technical, industry and subject matter expertise where required 
  • Liaise with clients and build strong relationships
  • Assist with growing existing portfolio by identifying new new, and/or existing opportunities 
  • Operational and Service Delivery,
  • Lead and deliver the end to end ongoing client service, adhering to standardized policies, procedures and service standards
  • Manage client pricing to ensure each client meets agreed target profitability levels
  • Proactively develop appropriate solutions and proposals for clients to ensure optimum client retention rates
  • Communicate effectively with clients, associates, markets and others where appropriate to maximise service delivery levels
  • Ensure adherence to Group policies, procedures and all regulatory requirements
  • Actively identify opportunities to work with colleagues across the business to capitalise on account penetration and cross selling opportunities
  • Networking – internally with other BUs, within the sector, and with external specialists (lawyers, TPAs, insurers).
  • Placement Management •Work closely and maintain working relationships with key market contacts (and the Business leads) as required
  • Assist with loading of data into the relevant Willis Towers Watson Systems 
  • Check policies, market presentations and client documentation as appropriate
  • Ability to manage relationships and negotiate placement with the insurance market
  • Ensure ongoing compliance with Willis Towers Watson guidelines and procedures
  • Maintain relevant qualifications required for the role.
    • Apply
    Location:
    London
    Job Type:
    FullTime

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