Overview

The post holder is primarily responsible for:

• Oversight and responsibility for the successful commissioning and delivery of Estates Maintenance, Capital Management and Compliance services across the QTS Estates portfolio and commercial projects.

• Co-ordinating the development of both QTS's and our client's strategies for Estates Maintenance, Capital Management and Compliance services.

• Spearheading the development and management of the quality assurance process across Estates Maintenance, Capital Management and Compliance services, incorporating benchmarking standards where required.

• Playing a lead role in the identification, bidding, acquisition, integration, management and review of commercial projects and new business opportunities for QTS, relevant to the areas of responsibility.

• Leading on the development of policies for the services within their portfolio; informing and defining QTS's policies, processes, procedures and systems.

• Promoting and delivering a continuous service improvement culture within all teams, services and service partners and informing, creating and delivering programmes for improvement as required.

• Maintaining a good knowledge of all relevant legislation, standards, best practice and emerging policies from Government departments, industry bodies and other relevant organisations.

• Actively role-modelling the behaviours that reflect the values of QTS.

Main duties of the job

The post holder is also responsible for:

• Ensuring appropriate systems, processes, and resources are in place for day-to-day control and to ensure safely operated Estates Maintenance, Capital and Compliance services across the QTS Estates portfolio or commercial projects.

• Providing expert specialist and professional construction, building, engineering and compliance advice to other estates staff, directors and senior management.

• Ensure that the QTS Executive team are well sighted on performance against areas of statutory and mandatory compliance and that key risks are identified, and appropriate action is taken.

• Deputising for the Deputy Director of Operations as and when required, within the fields of Estates Maintenance, Capital and Compliance services. When doing so shall exercise their reasonable judgment to continue to deliver all QTS agreed strategies, policies and procedures, assuming the day-to-day accountability and responsibility as the Deputy Director of Operations (Estates Maintenance and Capital) for the duration of their absence.

• Organising their daily workload to complete the tasks in the given priorities, whilst meeting all quality standards, service level agreements and compliance requirements.

• Always ensuring confidentiality, only releasing information obtained during employment to those acting in an official capacity or within the parameters of QTS's Policies and Procedures.

Job description

Job responsibilities

• Direct line management of the Head of Estates Maintenance, Head of Capital and Compliance Manager.

• Liaises with key stakeholders, as appropriate, to support works associated with utilities and insurance.

• Strategically reviewing, managing and delivering a resourcing strategy and operational capacity plans to ensure that service level agreements and operational standards are met.

• Overarching responsibility for ensuring an effective system for performance management and reporting is in place for Estates Management, Capital and Compliance services within the QTS Estates portfolio.

• Directly lead or support relevant large scale and strategic projects which require senior involvement, including engagement and collaboration with third parties such as ICBs, other Trusts and Local Authorities.

• Oversight and management of relevant Service Level Agreements (SLAs) and third-party agreements and relationships

• Development and management of relevant information systems

• With the Deputy Director of Operations, overarching responsibility for ensuring that Estates Maintenance, Capital and Compliance services are carried out in compliance with appropriate legislation, standards, guidance and best practice including all Health Technical Memorandums (HTMs) and Health & Safety Executive (HSE) guidance.

Person Specification

Education & Qualifications

• Essential: Educated to degree level or able to demonstrate having produced work to equivalent academic range.
• Essential: Technical or engineering qualification.
• Essential: Record of relevant training in Compliance Management & Responsibilities across Estates & Facilities.
• Essential: Evidence of Continuous Professional Development (CPD).
• Essential: Relevant professional registration such as MRICS, CIP, or MBIFM.

• Desirable: Master’s degree in a relevant field (e.g., Engineering, Risk Management, Healthcare Leadership).
• Desirable: Chartered status or working towards (e.g., CEng, CFM).

Previous Experience

• Essential: Experience of working within a healthcare environment, preferably NHS and/or Mental Health Services.
• Essential: Demonstrable experience of working at senior level within Estates Maintenance, Capital and Compliance.
• Essential: Track record of management in Estates Maintenance, Capital and Compliance delivery for a large, multi-site organisation.
• Essential: Extensive experience of strategy development.
• Essential: Significant project management experience with knowledge of project management techniques.
• Essential: Experience developing performance management reports and accountability for performance management.
• Essential: Significant line management responsibility.

• Desirable: Experience of fast-paced environments, working with specialist contractors, negotiating with third parties (e.g., NHS Property Services), developing policy and procedures, public sector experience, and national returns such as ERIC, PAM and PLACE.

Other Requirements

• Essential: High motivation, ability to work independently within a team; willingness to undertake leadership training or accreditation.
• Essential: Strong people management skills and ability to develop a team.
• Essential: Ability to build constructive relationships with warmth and empathy; excellent communication and interpersonal skills.
• Essential: Ability to treat stakeholders with respect and cultural sensitivity.

• Desirable: Experience of leading change initiatives.

Skills & Knowledge

• Essential: Detailed knowledge of statutory compliance requirements and NHS/healthcare-specific requirements.
• Essential: Subject matter expertise in Estates Maintenance, Capital and Compliance delivery management.
• Essential: Financial acumen with budget and contract management; capable of complex financial analysis and business case development.
• Essential: Data-driven decision making; quality-focused with multi-project management across a multi-site portfolio.
• Essential: CAD knowledge, ability to read and produce drawings; experience with CAFM systems; proficient in Microsoft Office.

• Desirable: Willingness to learn new digital programmes; knowledge of sustainability and NHS Net Zero commitments; experience with information systems or databases.

Disclosure and Sponsorship

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a Disclosure to be made to the DBS to check for any previous criminal convictions.

Certificate of Sponsorship: Applications from job seekers who require current Skilled Worker sponsorship to work in the UK are welcome and will be considered alongside other applications. For more information visit the UK Visas and Immigration website. Guidance on overseas criminal records checks can be found here.

Employer details

Employer name: Central and North West London NHS Foundation Trust

Address: 350 Euston Road, London, NW1 3AX

Employer's website: https://www.cnwl.nhs.uk/work