Overview

Associate Director - Paid Social at DEPT. London, Manchester, hybrid. This position sits in our Creative & Media craft. We combine data, technology, creative content, and paid media to crack brands’ business problems & drive revenue through innovative digital marketing solutions. Our clients include Just Eat Takeaway, Victoria's Secret, TikTok, The White Company, Meta, Pepsico, EasyJet and many more.

The Associate Director - Paid Social will ensure their teams are set up to deliver work to the highest standard and ensure our relationships are structured both commercially and operationally to be profitable for the business. The Associate Director will be responsible for owning senior client relationships, overseeing complex projects and leading teams with excellent communication and collaboration skills. Due to onboarding a new client in the UK, we are looking for a talented Associate Director to lead the team and paid social for the account.

Candidates must have experience delivering commercial success on complex clients in an integrated agency. They must have experience managing teams and have demonstrated ways of managing cross-functional teams both laterally and vertically.

Key Responsibilities

1. Strategic Initiatives
2. Facilitate and oversee the development and delivery of paid media campaigns
3. Provide senior level guidance on client media strategy and execution within the media planning & buyers team. Work collaboratively with the Head of Media Strategy / Lead strategist on the account.

Clients

1. Lead long term relationships with C-Level stakeholders for a key client. Understand their personal and professional drivers and thus help position Dept as a key partner to help meet those goals
2. Support Client Business Directors and Head of Media Strategy to develop annual strategies for the existing client
3. Support with driving growth, uncovering upsell and cross sell of services within the client
4. Work in partnership with Business Directors and Account Heads to manage the current client relationship

Commercial & Finance

1. Demonstrate an in-depth understanding of wider commercial context beyond profitability on projects (e.g., wider business overheads, investment, 3rd party costs and client commercial issues that may affect Dept relationship)
2. Support accounts team on improving processes and systems with Finance and Operations to maintain client profitability at all times
3. Oversee revenue forecasting and ensure appropriate trackers are up to date across the teams, reflecting the current status of projects as accurately as possible

Team Leadership

1. Direct line management of team members
2. Mentor the team and act as a final escalation point on a set of specific clients
3. Initiate programs to train, upskill, and develop the talent on the team
4. Partner with other department leads (Creative, Tech, Media, Design) to align the best team configurations, strategies and processes to achieve the best quality of work, while maintaining revenue targets
5. Support demand and capacity management, helping predict skill-set capacity or shortages and implement strategies to mitigate risks amongst pods

What We Are Looking For

1. Extensive experience in media roles servicing clients, preferably in an agency environment
2. Experience working in a cross-functional management team
3. Experience managing large client and agency teams
4. Experience managing complex campaigns across creative, media and consultancy
5. Inspiring and able to create a proactive and energised team culture
6. Strong client relationship management skills, including experience working directly with director and C-level clients on strategy development
7. A solid understanding of the industry and changing client needs
8. Excellent project management skills, able to find the most efficient ways of working
9. Brilliant written and verbal English communication skills
10. Advanced problem-solving skills
11. Excellent organisational skills and high attention to detail
12. Excellent time management skills
13. Excellent presentation skills
14. Ability to react quickly within a fast-paced environment
15. Ability to remain focused under pressure and work under tight deadlines

We Offer

• A flexible, hybrid working policy
• The choice of medical healthcare providers (Bupa or Medicash)
• 25 days holiday plus bank holidays and your birthday off each year
• Company pension scheme
• EAP scheme
• Ride to work scheme
• Enhanced family friendly policies
• Buddy Program: You will be paired with a ‘Buddy’ to help you through your first weeks at DEPT
• A reputation for doing good. DEPT has been a Certified B Corp since 2021 and named ‘Agency of the Year’ at both The Lovies and The Webby Awards
• Awesome clients. You’ll get the opportunity to work with clients of all sizes and across all industries, and we celebrate all of our successes together
• The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training, development and certifications
• Global annual DEPT Cares Month in which employees donate their skills to support local charities

Who We Are

We are pioneers at heart. We were born digital and we are a new model of agency, with a deep skillset in tech and marketing. We hire curious, self-driven, talented people who never stop innovating. Our culture is big enough to cope and small enough to care, with people across 30+ countries. We’re committed to climate neutrality and B Corporation certification. We actively pursue Diversity, Equity & Inclusion and welcome applicants from diverse backgrounds.

DEPT Details

Seniority level: Director

Employment type: Full-time

Job function: Business Development and Sales

Industries: Advertising Services