This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. Job description Associate Director Strategy and Performance Transformation Customer Strategy and Transformation London The Opportunity KPMG's Customer Transformation team within the Strategy & Performance Transformation practice is looking for exceptional candidates for a client-facing Associate Director role, with a Financial Services focus (ideally Banking or Insurance) and experience of customer transformation programmes. Your Experience Successful applicants will demonstrate the following: Responsibilities

Build strong, trusted advisor relationships with client counterparts. Establish role as day to day / key client contact on engagements Take day-to-day responsibility for large projects and engagements Contribute significantly to business development and continuation of our services, and in supporting the business development with new client opportunities Own the development of our go-to-market capabilities and alliance relationships Manage and develop people effectively within our practice and business Project work will involve working with the client to undertake a range of activities ranging from proposition and product exploration; channel strategy and front-office operating model redesign; AI servicing transformation design, MVP and execution; customer treatment design and execution; front office and customer data migration (post integration); customer transformation roadmap development; customer innovation centre of excellence standup. Coordinate the preparation of deliverables that span multiple workstreams. Develop the answers and challenges to the likely questions and responses of the client Contribute to thought leadership and knowledge management activities Ensure that customer strategy and transformation projects or their work-streams within a large wider engagement are effectively scoped, managed and delivered on time, to budget and within agreed (KPMG) risk frameworks. Design future front-office operating models Developing projects' business case and benefits tracking Lead the origination of client solutions to their challenges in sales and/or service functions Play a key role in bidding, winning and delivering of customer transformation engagements of significant size and scope Help clients focus on generating value through their customer initiatives, with a clear performance focus, and ensure initiatives are designed to drive real value rapidly Support the Customer Leadership together with Consulting Industry Leaders (or their delegates) to build and action Go-To-Market plans within their industry, focused on target clients Build and maintain a strong Strategy Group and internal KPMG network Handle ambiguity and changing client demands effectively Ensure the firm's risk management frameworks are adhered to Provide timely feedback and coaching to other team members Identify, design and lead critical practice development initiatives, coordinating other members of the team

Your Experience Essential

Significant experience within consulting, transformation or product management with proven track record in delivering multi-phased large scale client engagements, contributing to business development, developing new propositions and managing teams. Experience of a variety of customer-centric Transformation or Strategic propositions. You will have led an end-to-end project and delivery team, with associated deliverables. Demonstrates effectiveness in tackling complex assignments, balancing competing priorities and managing multiple stakeholders Applied understanding of customer strategy and transformation in one or multiple segments across: retail and commercial banking, health insurance, general insurance, and life insurance

Desirable

Knowledge of innovation methodologies including human-centered design, and using modern design applications Expertise in proposition design, customer or channel strategy development and delivery from concept to launch Experience weaving a solution based on AI and emerging technologies from ideation to delivery

Expertise/Technical role requirements (one or multiple)

Experience in digital transformation Technical experience in customer experience and customer treatment design and delivery Strong understanding of CRM and AI technologies and driving business change and adoption in the front office Strong understanding of the application of agile methodology in both product development and organisational structure redesign Experience of leading and delivering "connected consulting" programmes - overseeing teams outside of Customer and Digital to deliver a wider transformation programme

Skills

Strong project management skills including experience in large cross-functional and/or cross-geographical programmes Run compelling workshops to extract and challenge information from client SMEs and guide participants through unknown territories Solid knowledge of design thinking and human-centered design; ability to apply to client issues Creative problem-solving ability, inquisitive mindset, comfortable with ambiguity Strong people management skills Strong attention to detail Excellent facilitation and presentation skills Good commercial awareness Ability to rapidly identify issues and propose solutions Ability to work independently with limited oversight Ability to deliver high-quality assignments under time pressure Ability to grow and develop people working for them

Expiry status: this description does not indicate that the role is closed. #J-18808-Ljbffr