Birmingham City University are seeking an Associate Director in Student and Programme Administration to join their Student and Academic Services team. This role will attract a candidate with the knowledge, skills and confidence to lead a large team to deliver transformative change and foster a culture of service excellence.The role's primary aim is to ensure the smooth, efficient, and compliant operation of all student administration services. You will be responsible for developing and implementing the area's strategic vision, overseeing day-to-day operations, ensuring data quality and compliance, leading and developing a high-performing team, and managing key stakeholder relationships.Key responsibilities include:Working collaboratively as part of the Student and Academic Services Division leadership team.Leading and overseeing school-aligned programme administration teams delivering professional support across undergraduate, postgraduate, apprenticeship and CPD provision.Managing central student lifecycle services, including enrolment, assessment, graduation, and student funding administration.Overseeing the student records team, ensuring the accurate maintenance of student and curriculum data in the student records system.Working closely with academic Schools to understand needs and ensure programme administration is responsive, collaborative, and aligned to academic activity.Representing the student and programme administration function in institutional forums and working groups, influencing policy and process development.The Associate Director of Student and Programme Administration will:Have experience of leading large, multi-team administrative services in a complex organisation, preferably within higher education.Hold relevant skills in managing and motivating staff, with a commitment to team development and performance.Possess experience of managing student lifecycle processes and ensuring compliance with regulatory frameworks.Have a good understanding of student records systems and data management principles.Have demonstrable experience of delivering change in response to evolving institutional and external priorities.Birmingham City University is deeply committed to equality, diversity, and inclusivity at all levels in the organisation, and to addressing underrepresentation in our workforce to ensure we are truly representative of the community we serve. We welcome applications from applicants from all backgrounds and communities for this role, and particularly welcome applications from Black, Asian, and Minority Ethnic applicants.The full-time starting salary is normally £70,564.00 per annum, with progression available in post to £79,840.00 per annum. This is a full-time, permanent position, graded as J. #J-18808-Ljbffr