This new role will contribute to the overall success of the Aztec Group through the leadership of our Tax Services team in the UK, developing our client service offerings as we continue to expand as a partner to our clients.

The role will lead the ongoing tax service delivery to our clients and contribute to the transformation of our tax services offering and the team that delivers them. There will also be opportunity to influence broader, Group-wide strategic Tax Services initiatives and objectives.

Reporting to the Group Head of Tax Services, the individual will be a leader within the wider Group, with responsibility for leading operations within the jurisdiction in line with existing requirements, and identifying and implementing new services and revenue streams.

Key responsibilities

• You will build, lead and manage a strong, engaged and growing Tax Services team who go above and beyond to deliver the service we’re renowned for.
• Be accountable and responsible for the jurisdictional P&L for the Tax Services team.
• Assist in the development of a jurisdictional growth strategy and implementation plan for our UK Tax Services team.
• Partner with internal and external stakeholders to identify, pursue and deliver new services and operating models.
• Influence the design and implementation of technology-based solutions that drive exceptional client service, excellent user experience and deliver operational efficiencies.
• Work closely and collaboratively with Business Development (“BD”) and Marketing teams to position Aztec as an industry leader.
• Ensure effective use of client relationship management systems and processes to maximise client knowledge, increase revenue opportunities, and maximise client satisfaction.
• Provide the business and Aztec’s clients with relevant local tax trends.
• Contribute actively to Group-wide strategic initiatives and objectives.
• Develop and deliver the client service strategy to existing clients and into the wider marketplace.
• Ensure consistent and high-quality service delivery to Tax Services clients.
• Manage and maximise client satisfaction of Tax Services clients.
• Effective line management, engagement and development of the Tax Client Services team.

Governance

• Lead the Tax Services team in the UK.
• Participate in UK leadership team meetings and related matters.
• Support the Group Head of Tax Services with the leadership of the Tax Services business at a Group level.

KPIs

• Tax Services UK revenue.
• Tax Services UK gross margin.
• Productivity of the UK Tax Services team.
• Cash collection/debtor days of the UK Tax Services team.
• Satisfaction of UK Tax Services clients.
• Engagement of UK Tax Services team staff.
• Level of operational and/or compliance-related incidents and their significance.

Team

• Tax Client Services team.

We will provide the training, both in-house for relevant technical knowledge and also professional qualifications to enhance your professional development. You will need to be quick to learn new systems and great with people, as close working relationships between our colleagues and clients is at the heart of what we do.