We are looking for a Senior Account Manager who will be seconded directly to one of our biggest clients. You will be at the heart of a busy B2B marketing team, working on successful commercial campaigns to help our client as a business, driving a ‘digital first' agenda. You will be responsible for the day-to-day running of your projects, with oversight from other team members.

This role is for a fixed term contract of 6 months initially, with a possibility to extend. You will be required to be in person at the office (SE1) two days a week.

What You Will Do

• Deliver outstanding marketing communications to the customer base, driving commercial benefit, customer satisfaction, and engagement, whilst ensuring customer experience is at the heart of all activity.
• Liaise with various stakeholders across the business and lead the delivery of communications via a range of channels including Email, SMS/MMS, and RCS, with a clear focus on driving digital behaviours.
• Comfortably report and produce weekly trading updates and regular commercial reviews with proposals, actionable insights, clear progress, recommendations, and a robust delivery plan while working towards KPIs around upgrade and churn performance, campaign performance (open rates, CTR, product penetration, NPS), and increasing customer lifetime value.
• Be motivated to learn and develop as an account handler.
• Lead projects independently and be responsive to internal requests and timelines.

Requirements

• A proven track record in scoping campaigns, ensuring the creation of accurate resource plans, and the ability to keep projects on track and within budget.
• Ability to write engaging and informative briefs that clearly communicate the activity taking place and the desired response.
• Attention to detail, ensuring an excellent standard of delivery by providing actionable and structured feedback and making sure activity reflects brand strategy, tone of voice, and is legally compliant.
• Take initiative to test and learn to positively influence deliverability and customer impact, driving a culture of continual improvement.
• Be creatively innovative and identify new opportunities to deliver compelling marketing executions whilst thinking strategically and operationally.
• Strong communication skills, being a calm, clear, and confident communicator with the ability to build trusted relationships with internal teams and third-party partners.
• A ‘can-do / go-getter' attitude with the ability to make things happen.
• Highest level of organisational skills with the ability to prioritise multiple tasks from different stakeholders and operate within a fast-paced, highly competitive environment.
• Experience working on CRM across multiple channels. Telecommunications experience is beneficial, but not essential.

Benefits

This is us... The TMW story is born out of the many successes we've created for our clients over the past 30 years, and now encompasses offices in London and Bristol with clients all over the world. We create ideas that move people. We believe that ideas should work everywhere and that brilliant results are what really matter. We combine deep digital and advertising expertise, a strong heritage in CRM, and award-winning creativity to make it all happen.

TMW is proudly part of UNLIMITED, a fully integrated agency group with human understanding at its heart. Through our Human Understanding Lab, we uncover behaviour-led insights that power performance and create a genuine business advantage for our clients.

What We Value

Together, we put people first and believe our values make us who we are.

• Give a Damn: We care about each other, our clients, and our work. This shines through everything we do.
• Be Brave: We believe in challenging each other, standing up, and speaking out. We believe in trying new and difficult things to make ourselves and our work better.
• Stay Curious: We actively seek out the new and the unusual, finding inspiration everywhere in the world around us.
• Take Pride: We are open, accepting, and inclusive, and we support each other on our journey to reach our true potential.

Seniority level

• Associate

Employment type

• Contract

Job function

• Sales and Business Development

Industries

• IT Services and IT Consulting