Business Director.

Direct Report to: CEO.

Other Stakeholders: CFO, Head of HR, Non-Executive Board, General Manager (Processing).

Peer Group: Commercial Director.

Direct Reports: Operations Director, General Manager (Regional General Manager (Corby), Head of Transport.

Role Profile:

1. Ensure required operational capabilities (transport, warehousing, garment processing) to meet clients’ needs and growth aspirations.
2. Develop and implement strategic initiatives to improve operational processes, aligned to growth strategy.
3. Identify and resolve all operational issues, and drive initiatives at depot level.
4. Develop and implement strategy for improved technology platforms (Paragon, Vector etc.).
5. Ensure that operations systems, processes and current technology are optimised; and anticipate and react to changes in clients’ business.
6. Ensure delivery of KPI’s by managing, monitoring and measuring the Depot Operations teams.
7. Ensure Depot teams are suitably resourced, with skilled management and staff, and with appropriate training, and supporting site general managers’ teams in capacity and resource planning.
8. Identify, review and implement new techniques, technology, systems and tools to maintain operational excellence.
9. Deliver added value to customers.
10. Position service and delivery at the leading edge of the market.
11. Maintain an external focus that enables operation at its maximum and embraces the evolution of the market place.

Person Specification:

1. Experience and understanding of people, processes, business applications, support tools and operational infrastructure.
2. Demonstrated leadership, business management and budgetary control experience.
3. Solution-oriented person who is always seeking continuous improvement, bringing in bright, original and creative ideas from outside.
4. Experience of working across different logistics environments (preferred).
5. Admired and acknowledged for their attitude and service.
6. Exceptional and decisive executor.
7. Demonstrated ability to interpret business technology.
8. Highly capable of identifying talent and developing different types of people.
9. Commercially astute with a good sense of judgement.
10. An authentic, natural style, a good listener, and tactful.
11. An ability to operate in a diverse and complex multi-cultural environment is crucial.

Competencies Required:

The competencies for this role are divided into three segments: Business, Leadership, and Personal.

1. Business:

1. Customer Orientation – Customer First Value:
   Must be focused on identifying and meeting customer needs.
   Listens to and empathises with customer needs.
   Understands customers’ business environment.
   Delivers excellent service for any product, at any time, at any place.
   Takes responsibility for correcting customer problems promptly.
   Follows through on customer inquiries, requests and complaints.
2. Business Acumen:
   Must understand business principles and language, including the fundamentals of finance and profitability and use this understanding to establish clear priorities for actions and to increase performance and profitability.
   Makes decisions based on facts and analyses (e.g. potential profit, return on investment, cost-benefit analysis).
   Acts in an entrepreneurial way.

2. Leadership:

1. Is consistent in what he/she says and does (“walks the talk”).
   Translates strategies into specific goals, objectives and responsibilities.
   Creates a clear, meaningful and compelling image of the desired future.

3. Personal:

1. Challenges self and others to exceed standards and achieve extraordinary results, striving for best in class.