OverviewJoin to apply for the Centre Director - Liverpool ONE role at Buchanan Galleries.The role is based at Liverpool ONE with occasional travel to other retail sites around the country and London Victoria as required.The RoleThe world of retail is continually evolving and changing. While how people shop changes, guests still expect great service and an exceptional experience when they visit our centres. Brand partners expect a brilliant platform to deliver excellence and generate revenue. At Landsec, we aim to exceed expectations and be the preferred partner for the businesses we work with, leading in retail and mixed-use schemes. You will draw on your experience, knowledge and commercial acumen to provide insight and support, while creating value by driving sales and income.Your ability to build and nurture exceptional working relationships across a variety of settings is essential. You’ll operate within a matrix management structure and work effectively with local MPs, Council Leaders, charities and public service teams. You should thrive in evolving situations and be a true advocate for our company values in every interaction. Some responsibilities and the level of skill/experience may vary depending on the size, scale and complexity of the centre you manage.You will directly line manage a team (Deputy Centre Director, Centre Operations Manager and Office Manager) and have indirect line management responsibility for ELEVATE Service Partner employees and Contractors.ResponsibilitiesLeadershipLead and manage the Centre Team (Landsec employees, ELEVATE Partner employees and Contractors) with day-to-day operational direction.Collaborate with specialist internal teams to deliver operational and strategic excellence.Ensure the Centre delivers brilliant basics, creating a safe and secure environment for guests and Brand Partners.Drive a high-performance culture and an exceptional guest and brand partner experience.Establish and maintain strong relationships with internal and external stakeholders; influence for the Centre and Landsec.Advocate for the Centre, identify improvements, and implement solutions that drive growth and position us as the preferred partner.Implement the centre operational strategy and contribute to asset planning and the business plan.Brand PartnersBuild relationships with Brand Partner teams to understand their business and optimise sales.Monitor Brand Partner metrics, analyse data, and provide insights and support.Regularly seek feedback from Brand Partners and involve them in engagement programmes.Demonstrate leadership and collaboration to achieve high retail standards.Guest ExperienceManage the overall guest experience, identify dependencies and areas for improvement, and implement effective feedback mechanisms.Achieve exceptional Guest experience metrics (e.g., NPS+).Communicate successful elements of the Centre’s guest experience and evolve the roadmap with clear focus areas.Ensure accessibility for all guests and maintain Disability Confidence status.Commercial Drive and PerformanceSet sales targets and report income versus actuals.Manage the Centre budget and KPIs, including service charge and controllable costs.Demonstrate how the Centre Team grows sales and income and coordinate teams supporting commercial growth.Conduct lessons learned; apply improvements to deliver an exceptional experience for guests and Brand Partners.Communicate knowledge of the Centre’s business strategy and financial performance to stakeholders.Maintain effective relationships with ELEVATE Partners and participate in research and planning forums.CommunityBuild external stakeholder relationships and advocate for the Centre within the local community.Support ESG/Sustainability targets and community events.Engage with local community issues.OtherRole requires 24/7 operation coverage to retail and leisure partners and guests; flexibility to work additional hours may be necessary.Essential CriteriaBreadth of relevant experience for a wide-ranging, high-profile role.Working knowledge of and success in matrix organisations.Proven ability to translate strategy into execution.Proven ability to build relationships with diverse stakeholders.Confident communicator able to represent the business at all levels.Presentation experience; financially astute; influential people leader; coaching skills.Proven track record in creating and delivering commercial business plans; commercial negotiator.Ability to embrace innovation and adapt to changing market conditions; technologically savvy; report-writing skills.Willingness to challenge the status quo.Life and Benefits at LandsecWe offer a comprehensive benefits package to support work-life balance, learning and development, and community involvement. Core benefits include:Performance-based annual bonus25 days of annual leave (plus bank holidays), rising to 27 days after 2 years, with the option to purchase up to 10 extra days each year and a three-day December festive break plus a personal dayEnhanced pension contributions (Landsec contributes up to 10.5%)Private medical insurance, Health Cash Plan, Life assurance, and income protectionEnhanced maternity/adoption/shared parental leave policiesTwo share plans to benefit from company successVolunteer days and Give As You Earn with a 20% top-upHealth and wellbeing benefits including EAP, digital GP, cycle to work, mindfulness and fertility/menopause toolsDiversity and InclusionLandsec values diversity and inclusion and strives to reflect the communities we serve. We are committed to accessible information and applications. For accessibility or diversity-related requests, contact our recruitment partners. To learn more, visit our Diversity and Inclusion page.LocationThe role will be based at Liverpool ONE. Occasional travel to other sites and London Victoria as required.Seniorities and EmploymentSeniority level: DirectorEmployment type: Full-timeJob function: ManagementIndustries: Strategic Management Services #J-18808-Ljbffr