OverviewWe’re looking for a Director of Client Development (Loyalty) with a background in Loyalty and SaaS solutions to join our London team and contribute to the growth of our clients and our loyalty practice in the region. Your mission will be to grow a diverse book of business, ensuring client satisfaction and sustainable growth by cultivating relationships with key client decision‑makers and partner with cross‑functional teams to execute effective strategies. You’ll report to the Vice President of Client Services for Loyalty and work closely with the Business Development, Delivery, Marketing, and Product teams, along with key internal stakeholders and external customers. We expect the ideal candidate to use general business acumen to uncover business needs, identify opportunities and create impactful positioning of how Epsilon unique offering will help our clients achieve their business goals. We offer the opportunity to work with best‑in‑class suite of solutions and services and to expand your knowledge and experience beyond loyalty across other Epsilon products. This is a hybrid role requiring you to be in our London office 2/3 days per week.What You’ll AchieveBecome a Strategic Growth Partner: Be consultative and use creativity to drive significant revenue growth by identifying innovative solutions to expand client adoption of Epsilon’s offeringsDrive Meaningful Client Outcomes: Work to quickly learn and understand the landscape the client operates in to help address their needs in a way that is competitive, differentiated, and meaningfulForge Enduring Client Relationships: Build trust with key decision‑makers, becoming a trusted advisor who understands their unique challenges and tailors solutions for successEnsure Excellence in Delivery: Effectively facilitate day‑to‑day management of account both internally and externally serving as the primary point of contact for client and internal team escalations, facilitating resolutionsDevelop Winning Strategies: Collaborate with internal teams to craft winning sales strategies and strategic account plans, ensuring alignment and achieving ambitious revenue targetBecome an Industry Authority: Gain a deep understanding of your assigned industry to position Epsilon’s solutions for optimal value and identify emerging opportunitiesChampion Results‑Oriented Leadership: Prioritize critical initiatives like revenue growth, performance improvement, and navigating complex situations to propel business forwardCultivate a Collaborative High‑Performance Team: Lead internal resources for the successful preparation and delivery of objective‑based solutions on behalf of our clientsEmbrace Urgency and Executive Presence: Navigate diverse relationships with a strong executive presence. Cultivate a sense of urgency to ensure timely execution and capitalize on opportunities.Who You AreWhat you’ll bring with you6+ years of professional sales, marketing, SaaS, and client management experience (client side, ad solutions, direct marketing, agency experience)Loyalty experience (B2B/B2C), showcasing knowledge and proficiency in loyalty technology solutions and strategies is a strong assetExperience across key marketing components including strategy, analytics, media performance, forecasting.Self‑motivation – able to identify opportunities, new business, and market gaps.Ability to assess client objectives and formulate relevant strategy utilizing the Epsilon PeopleCloud full product offering.Demonstrated ability to grow client revenue through strategic up‑ and cross‑selling of tailored solutions.Comfortable with consultative sales and solution selling.Strong negotiation and relationship‑building skillsStrong business and strategic planning acumenUnderstanding of marketing program design, execution, and measurementProven ability to influence internal and external stakeholder uptake of proposed strategic goals and objectivesEffective communication across multiple levels of an organizationWorks well in a team/highly collaborative environmentDemonstrated business development experienceStrong computer skills: Microsoft Office, Excel, and PowerPoint and Sales Management software (i.e. Salesforce.com)Why you might stand out from other talentHighly driven, motivated and ambitious self‑starter. Proactive, not reactive.Curious to learn and focused on own personal developmentExperience working with complex solution and global clientsComfortable engaging with senior stakeholders, presenting business cases, and influencing decision‑making at the executive levelClick here to view how Epsilon transforms marketing with 1 View, 1 Vision, 1 Voice.Additional InformationWhen You Join Us, We’ll Create Something EPIC TogetherEpsilon is a global data, technology and services company that powers the marketing and advertising ecosystem. For decades, we’ve provided marketers from the world’s leading brands the data, technology and services they need to engage consumers with 1 View, 1 Vision and 1 Voice. 1 View of their universe of potential buyers. 1 Vision for engaging each individual. And 1 Voice to harmonize engagement across paid, owned and earned channels.Epsilon’s comprehensive portfolio of capabilities across our suite of digital media, messaging and loyalty solutions bridge the divide between marketing and advertising technology. We process 400+ billion consumer actions each day using advanced AI and hold many patents of proprietary technology, including real‑time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry‑leading by Forrester, Adweek and the MRC. Epsilon is a global company with more than 9,000 employees around the world.Epsilon has a core set of 5 values that define our culture and guide us to create value for our clients, our people and consumers. We are seeking candidates that align with our company values, demonstrate them and make them meaningful in their day‑to‑day work:Act with integrity. We are transparent and have the courage to do the right thing.Work together to win together. We believe collaboration is the catalyst that unlocks our full potential.Innovate with purpose. We shape the market with big ideas that drive big outcomes.Respect all voices. We embrace differences and foster a culture of connection and belonging.Empower with accountability. We trust each other to own and deliver on common goals.Because You MatterWe know that we have some of the brightest and most talented employees in the world, and we believe in rewarding them accordingly. If you work here, expect competitive compensation, a great benefits package and endless opportunities to advance your career.We offer hybrid working opportunities, with our office space located in the Iconic Television Centre, White City.As part of our dedication to enhance our inclusive and diverse workforce, Epsilon is committed to equal access to opportunity for people without regard to race, age, sex, disability, neurodiversity, sexual orientation, gender identity, pregnancy and maternity, marriage and civil partnership or religion or belief. We are committed to providing reasonable adjustments for candidates in our application process.#LI‑TF1 #J-18808-Ljbffr