Overview

On behalf of a leading global insurance business, we are seeking a highly experienced Client Service Director to become a member of the Senior Leadership Team (SLT), whilst also acting as a Client Executive, the role holder is expected to contribute towards the Company's strategy, plans and budgets being achieved and ensure that client service excellence is delivered to clients.

Responsibilities

• Apply strategic and operational planning agreed by the SLT and/or Board and company
• Develop and implement long and short-term Company objectives in line with overall group objectives
• Act as an executive resource for the Company to ensure consistency of approach to quality and to the rendering of services to clients whilst achieving or exceeding budget objectives
• Ensure that the Company attracts, develops and retains the necessary resources and skills in order to achieve business objectives and provide high quality services to clients
• Complete or assist in completing any other projects or work as assigned by the Managing Director or Senior Leadership Team, delivering to any set timescales agreed
• Support and enact Board decisions and strategies
• Ensure that Client Executives reporting to them are fulfilling all their Client Executive responsibilities by periodic review, assessment and management
• Ensure that Assistant Directors or Senior Managers reporting to them meet or exceed their own accountabilities and competencies, by periodic review, assessment and management
• Assume responsibility for client service excellence, ensuring that it is achieved and maintained and that any specific client service management agreements are managed and delivered effectively and efficiently
• Ensure that all client regulatory and legal issues are complied with
• Lead, direct, develop and motivate colleagues and teams towards the accomplishment of business and departmental goals and objectives and the accomplishment of personal objectives

Qualifications

• Evidence well developed leadership skills
• Must possess previous experience in captives/(re)insurance/accountancy/management
• Have strong technical knowledge of insurance, reinsurance and the captive industry and its products; should also have a sound knowledge of accounting, taxation and legal issues relating to captive and (re)insurance
• Work effectively with the rest of the Senior Leadership Team and other AIMG managers
• Translate operational/business strategy into working operational plans
• Be enthusiastic, initiative-taking and display initiative
• Be committed to their own continuous personal development and the development of their staff
• Be focused on client service needs to achieve 'client service excellence
• Have a high work ethic