Overview

Reporting into the Business Director, the Client Director will lead a sub-team of three people within the PHD planning team at Talon. They will oversee the planning across a range of clients from the PHD portfolio. The Client Director has a wide range of responsibilities including owning and developing the relationship with a variety of key clients, managing direct reports within the team alongside supporting the Business Director in day-to-day tasks, driving growth from dormant clients, and helping to deliver best in class service. The role requires a proactive mindset to develop new opportunities within the business and to pre-empt issues, using initiative, experience and expertise to keep our clients and agencies happy through gold standard client servicing.

ABOUT US_

At Talon, our mission is to unlock the full potential of out of home, making it more effective, creative, measurable and sustainable than ever.

We’re passionate about OOH and drive the growth of this sector within the media industry. In just over a decade, our desire to offer intelligent, creative, technology-led OOH solutions and a full-service OOH offering has grown us into a team of over 450+ people located in key cities across the globe. We have been awarded for our approach to our people, our clients and our industry. We hire the finest talent to help us unlock the full potential of the Out of Home (OOH) environment for our clients, and pride ourselves on the individuals who represent our business.

A DAY IN THE LIFE_

• Be responsible for the day-to-day management of the client team to ensure they are effectively servicing clients and are proactively contributing to growing client and agency business.

• Have a thorough understanding of the strategy & objectives of your main accounts.

• Ensure you and your team are delivering on all elements of client service charters and general client servicing.

• Resolve client/campaign issues as and when they arise alongside assisting/coaching your team in resolving their issues.

• Work closely with the Investment team to create response to briefs, supporting rational documents and PCAs.

• Take the lead on some of the most high profile accounts within the agency patch.

• Be responsible for presenting the above work to clients and agencies with the support of the Business Director.

• Attend all client and agency meetings across your patch of business with the support of the Business Director.

• Proactively sell the OOH medium and regularly identify opportunities across your portfolio of clients to sell in OOH.

• Drive agency relationships through hot desking, meeting with key personnel and presenting all agency sessions.

• Analyse and attend all client audit meetings (in conjunction with Business Director/Head of).

• Work with Business Director/Head of to set individual client KPIs and ensure they are met.

• Develop and manage the Talon relationship with agency, client and media owner contacts.

• Help to manage and host internal training sessions.

• Be prepared to get involved in non-account work – internal working parties, Route guru group, representatives of the company.

• Ensure you and the team are utilising in house systems on a regular basis ensuring they are kept up to date with all the latest planning information and campaign status.

• Ensure all Planning templates are being used – Talon planning schematic, proposals, buying reviews/PCAs, site tour documents.

• Participate in defining the requirements to enhance systems/tools and have responsibility for testing them when requested.

• Work with Business Director/Head of to provide accurate client forecasts ensuring they are kept up to date with key changes to forecasted business.

• Comply with all company and departmental policies and procedures.

• Understand Talon philosophy and SBU’s offerings and communicate them appropriately.

• Demonstrate proper care and respect for corporate assets.

• Train your team on the day-to-day requirements of their planning roles, tools and systems.

• Be responsible for first stage interview process for recruiting Client Executives and Client Managers.

• Conduct annual appraisals of Client Executives and Client Managers (in conjunction with Business Director/Head of where applicable)

• Review performance of Client Executives and Client Managers on a regular basis

• Champion sustainability and advocate the value of positive social and environmental impact within your team.

• Participate in projects and initiatives which drive Talon’s commitment to positive social and environmental causes. E.g., charity partnerships, volunteering, carbon offsetting etc.

• Role model the Talon values and behaviours to help ensure the best possible culture and tone is set throughout Talon.

WHAT WE’RE LOOKING FOR_

• UK OOH planning experience and/or extensive Comms planning experience – working on clients that spend significantly in OOH.
• Experience of working in data focused roles.
• First class relationship management skills with the ability to communicate across all levels both internally and externally.
• Strong commercial acumen with the confidence to apply this within your work.
• Ability to manage people and motivate them to bring out their full potential.
• Fearless prioritiser – You don’t just manage a to-do list, you own it.
• Proactive problem-solver – You spot issues before they become problems.
• Confident communicator – Whether it’s a boardroom or a quick Teams message, you speak with clarity and purpose.
• Decisive under pressure – You stay cool, calm, and collected when things get busy.
• Empathy in action – You understand people, not just processes.
• Relationship builder – You’re the friendly face and trusted go-to for colleagues and clients alike.
• Discreet and dependable – You handle sensitive information with care and integrity.
• Team player with heart – You lift others up and celebrate shared wins.
• Digitally savvy – You’re fluent in Outlook, Teams, Excel, and whatever else keeps the day running.
• Organisational ninja – You juggle calendars, travel, and tasks like a pro.
• Detail-obsessed – Nothing gets past you. Ever.
• Strategic thinker – You don’t just do the task—you understand the why behind it.

OUR TEAM_

Our team work in a fast paced ever evolving area integral to the core functions of the business, with the scope to build strong relationships both internally and externally in a sociable environment.

We essentially work across all clients within the Talon business in different capacities, so there is exposure to multiple clients and brands, which offers an unrivalled experience to most people within the business.

WHY US_

“ The best thing about working at Talon is the space, time and expertise I’ve been given over the years to grow and develop my skills.” Client Director at Talon

“Talon ensures everyone feels welcome, has all of the tools readily available to be able to succeed. Talon takes seriously their responsibility as an employer, not only to employees but also to their customers and anyone they work with, including the planet. There is a constant striving from all levels to improve and ensure the way we work is better than yesterday.”

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OUR VALUES AND HOW WE WORK TOGETHER_

WE ARE BOLD_

As industry provocateurs and pioneers, we respectfully challenge the status quo, take pride in our people, big ideas and partnerships.

• We challenge respectfully
• We lead the way

WE ARE HUMAN_

We are a diverse collective of changemakers who value respect, fairness, and integrity and expect the same in return.

• We value collaboration and togetherness
• We are empathetic

WE ARE SMART_

Our trailblazing spirit and learning centric culture ensures our knowledge provides maximum value to each other and our clients.

• We grow and learn
• We are trusted
• We are mission possible

Talon is an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment where all individuals can thrive. We seek to employ and develop a workforce representative of the markets that we serve and brands that we represent.