Overview

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators and champions of inclusion, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what is all about. Join us and be part of something extraordinary.

We’re seeking a future team member for the role of Client Service Director (SVP) to join our Asset Servicing, Client Experience team. This role is in London. Salary: £75,000 - £90,000. Location: London, England, United Kingdom.

Responsibilities

• Develop a thorough understanding of our client’s business, operating model and technology strategy
• Deliver exceptional service aligned to clients’ needs and expectations across all products and services
• Cultivate a deep relationship and appreciation for what drives our clients’ service requirements
• Facilitate communication across our clients’ organization (e.g., industry news, regulatory and BNY change, product evolution)
• Monitor service quality, product performance, and overall client experience with a view to proactively anticipate potential issues and opportunities
• Deliver robust operational insights, and transparency into service performance, leveraging industry leading interfaces
• Provide strategic insight into improvements across service delivery, product, technology, and operations, to create optimal client solutions
• Navigate our technology, product, and operations groups to improve service today, and build better solutions for the future

Qualifications

• The ability to build strong, collaborative relationships, both internally and externally with our clients
• Analyse information and apply problem solving skills
• Operate with a sense of urgency, and prioritise effectively
• Communicate clearly and concisely and be able to adapt style depending on audience
• Apply strong controls focus, and know when to escalate
• Demonstrate strong leadership skills and provide guidance to less experienced team members
• Sufficient years of Middle office experience
• Experience of engaging with, or working within, top tier investment services firms
• Experience in delivering outstanding client experiences within a client service delivery role and/or a financial services operational area, particularly in Custody and Fund Services
• Bachelor’s degree or the equivalent combination of education and experience
• Sufficient years minimum of total work experience in financial services, or similar industry, is preferred

Awards and recognition

• America’s Most Innovative Companies, Fortune, 2025
• World’s Most Admired Companies, Fortune 2025
• “Most Just Companies”, Just Capital and CNBC, 2025

Benefits and equality

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

Location: London, United Kingdom | Seniority: Director | Employment type: Full-time | Job function: Business Development and Sales