This range is provided by Profiles Creative. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

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Overview

Profiles Creative are delighted to be partnering with a leading events and experiential agency to find a dynamic Client Services Director. This senior leadership role is the key link between clients, the agency team, and new business opportunities – driving both growth and innovation while ensuring world-class delivery. Our client specialises in sports, brands and entertainment.

The Role:

As Client Services Director, you’ll be the senior point of contact for clients, trusted to lead high-level conversations, foster long-term relationships, and identify opportunities to add real value. You’ll inspire and mentor a talented team, shaping creative solutions, driving collaboration across disciplines, and ensuring every project exceeds client expectations.

Key Responsibilities

• Build and strengthen client relationships while spotting opportunities for growth
• Partner with the leadership team to win and grow business through creative, strategic solutions
• Mentor and develop the client services team, encouraging collaboration and knowledge sharing
• Lead pitches and new business efforts, from writing to presenting
• Ensure client requirements are met while balancing commercial goals and profitability
• Act as line manager to Account Directors and wider reports, driving career growth and team development
• Oversee multiple projects simultaneously, ensuring smooth integration across the agency
• Provide strategic insight to clients, delivering solutions that build confidence and trust
• Contribute to company-wide meetings, updates, and resource planning
• Develop and deliver accurate revenue forecasts while ensuring profitability across accounts

About You

We’re looking for a highly experienced client services leader with a proven track record in the events and experiential space. You’ll be as comfortable leading strategic conversations with C-suite clients as you are motivating and mentoring your team.

• Minimum of 10 years’ experience in client services within live events/experiential (exhibitions, conferences, activations)
• A natural leader with outstanding communication skills – able to influence up, down, and across
• Experienced in line management, budgeting, and profitability oversight
• Strong commercial awareness with a strategic mindset and entrepreneurial spirit
• Adaptable, pragmatic, and results-driven, thriving in fast-paced environments
• Tech-savvy with excellent knowledge of Microsoft Office (Word, Excel, PowerPoint)
• Approachable, collaborative, and culturally aware – with the ability to bring fun and energy to your work

Please apply below or contact Charlie, our client services recruiter, charlie@profilescreative.com

Seniority level

• Director

Employment type

• Full-time

Job function

• Marketing, Art/Creative, and Production

Industries

• Marketing Services

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