Client Services Director

New Yesterday

– Client Services Director / Account Manager Existing Business Reports to: Regional VP Role Type: Leadership – Account & Delivery OversightRole PurposeThe Client Services Director is accountable for the overall health, profitability, and growth of assigned client accounts. This includes ensuring consistent delivery quality, maintaining positive executive-level client relationships, driving account revenue expansion, and achieving internal financial and operational targets.The role requires balancing, account planning, sales execution, governance, and delivery oversight, working closely with Strategy and Delivery teams to ensure OSF Digital executes to a high standard while meeting client expectations.Core ResponsibilitiesFinancial Own and manage account-level revenue, bookings and account marginProvide weekly forecast updates of the opportunities.Deliver accurate monthly forecasting (pipeline and bookings).Working with delivery to ensure account margin and revenue is aligned with goalsEnsure corrective action plans are in place for underperforming accounts.Client Relationship & GovernanceAct as executive escalation point for clients.Lead or represent OSF Digital at Quarterly Business Reviews and governance meetings with client stakeholders.Monitor and report on account health metrics (satisfaction and adoption).Foster and build a relationship with the client to drive and build new opportunities to expand the services of OSF digital. Delivery OversightPartner with Delivery Leaders to ensure project execution meets time, budget, and scope commitments.Review weekly RAG status and financial performance across engagements.Proactively identify risks and initiate mitigation actions.Growth & ExpansionDevelop and execute account plans for each top-tier account.Identify and progress cross-sell / upsell opportunitiesEnsure pipeline coverage supports account growth targets.Internal Collaboration & LeadershipCoordinate with global OSF functions (Delivery, Strategy, Marketing) to bring the right capabilities into accounts.Provide leadership, coaching, and guidance to Client Services Managers / Account Leads.Share lessons learned and best practices across the wider Client Services community.Key Skills and Experience:Strong communication, negotiation, and interpersonal skillsStrategic thinking, problem-solving, and leadership abilitiesExperience in project delivery is highly valued as this role works in close collaboration with Clients and Delivery teams
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Location:
City Of London, England, United Kingdom
Job Type:
FullTime
Category:
IT Services And IT Consulting,Professional Services,Business Consulting And Services

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