Cluster Director of Revenue Management: The Savoy & The Mere Hotels

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Company Description

The Savoy is one of the world's most iconic hotels. We are the original British luxury hotel, opened in 1889, and have a reputation for outstanding service excellence. We blend our rich history with innovation, and have played host to royalty, world leaders, and legends of the stage and screen. Today, we pride ourselves on creating special memories for our guests by delivering the very best in five-star luxury hospitality.

Our award-winning, colleague-centric culture truly differentiates us in the luxury hospitality marketplace. We offer competitive salaries and benefits, along with outstanding career development opportunities globally within Fairmont.

  • Top Ten (Big Organisations) – Sunday Times Best Places to Work 2025

  • HR in Hospitality Awards 2025:

    Excellence in Employee Experience

    HR Team of the Year

    HR Leader of the Year – awarded to our Director of People & Culture, Sally Webster

  • Institute of Hospitality Awards 2025

    Talent Development Team of the Year


    • Job Description

    Job Title: Cluster Director of Revenue Management

    Department: Sales & Marketing

    Inspired and Supported by: Director of Sales & Marketing

    Your purpose will be:

    Alongside with Director of Sales & Marketing, to lead the hotel’s Sales & Marketing team by setting the strategic vision for revenue growth and profit optimization. You will champion total hotel profit generation across all revenue streams, ensuring pricing, distribution, and market positioning deliver both commercial success and brand excellence.

    This is a Cluster Director role, based at The Savoy, supported by Director of Reservations at The Savoy and an on-property Revenue Manager at The Mere.

    You will be accountable for:

  • Developing and executing a comprehensive revenue strategy that maximizes profitability across Rooms, Restaurants, Spas, and other revenue-generating areas.
  • Leading, inspiring, and mentoring the Sales & Marketing team to foster a strong culture of revenue management.
  • Serving as the final decision-maker on revenue strategies, ensuring alignment with brand standards, ownership expectations, and long-term goals.
  • Building strong relationships with internal stakeholders, external partners, and ownership groups to share strategy, performance, and opportunities.
  • Driving the hotel’s strategic planning process, collaborating with profit-generating teams to identify and activate new revenue opportunities.
  • Communicating a compelling vision of Total Hotel Profit Optimization to property leaders and embedding revenue management concepts throughout the business.
  • Leveraging analytics, forecasting models, and revenue management systems (RMS, CRS, rate shopping tools) to identify and maximize profit opportunities.
  • Producing accurate short- and long-term forecasts to guide pricing and yielding tactics.
  • Leading the annual budget process and preparing long-range projections.
  • Monitoring economic trends, market conditions, and competitor activity to inform commercial strategies.
  • Chairing weekly Revenue Management meetings, ensuring alignment and accountability.
  • Directing pricing, promotions, and availability strategies to target the most profitable customer segments.
  • Overseeing distribution and channel optimization, continuously evaluating new opportunities.
  • Partnering with Marketing to enhance digital marketing performance, manage OTA/CTO relationships, and ensure optimal online content across all channels.
  • Acting as system owner for all core revenue management technologies, ensuring data accuracy, compliance, and effective utilization.
  • Maintaining strong market intelligence through competitor and industry insights.
  • Identifying, mentoring, and developing revenue management talent, fostering a high-performance, growth-focused culture.

    • Qualifications

    What you will need to succeed in this role:

  • Bachelor’s degree in Hotel Management, Finance, Accounting, Mathematics, or a related field (preferred).
  • Minimum of 3 years’ proven experience in Revenue Management within the hospitality industry.
  • Strong communication skills, both written and verbal, with the ability to influence and engage at all levels.
  • Highly analytical with exceptional attention to detail.
  • A dynamic, proactive approach with the ability to thrive under pressure.
  • Strong organizational skills, with the ability to multi-task and consistently meet deadlines.
  • Professional presentation and the ability to build strong collaborative relationships.
  • Experience with IDeaS G3 RMS, Opera PMS, Passkey, and Delphi/Opera Sales & Catering (preferred).
  • Previous reservations or revenue management experience highly valued.
  • Commitment to confidentiality and safeguarding company assets.

    • Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.


    Additional Information

    What’s in it for you?

  • Competitive salary, pension, and life assurance
  • 31–33 days of holiday (including public holidays)
  • Cashback for wellbeing/healthcare expenses & Perkbox
  • Exclusive discounts:Savoy, Fairmont, Raffles, and Accor hotels (friends & family rates included)50% off at American & Beaufort Bars, Afternoon Tea, spa, florist, and select Gordon Ramsay restaurants20% off at other Gordon Ramsay restaurants and Restaurant 1890
  • Free stay at The Savoy after probation
  • Colleague restaurant, interfaith prayer room and wellness room
  • Laundry services for all colleagues
  • Gym access, cycle-to-work scheme and Virgin Active membership discount
  • Season ticket loan for commuting
  • Employee assistance program
  • English classes, optician reimbursements, and local discounts for F&B and retail
    • Apply
    Location:
    London
    Job Type:
    FullTime

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