Commercial Operations Director @ Fabric Social

Who We Are

Fabric Social is the maverick of social agencies. We specialise in building brands through best-in-class social content, trend-first creative, and community-first thinking. We’re not just about reach; we’re about resonance. We nourish communities and create social ecosystems that pull audiences in, not just push content out. And now, we’re entering our next chapter: from high-growth startup to world-beating agency.

The Role

We’re growing fast, and we’re seizing every opportunity on the table. That means building the plane while we’re flying it, and we need more people to help shape the flight path. As our Commercial Operations Director, you’ll sit at the centre of the business, making sure Fabric runs profitably, efficiently, and with the structure needed to scale. Reporting to the CCO, you’ll also work closely with the CEO, MD and SLT, and all departments to put in place the operational foundations that turn momentum into maturity without losing the agility and creative energy that got us here. From scoping and resourcing to forecasting, processes and performance tracking, you’ll also play an active role in shaping client delivery and identifying commercial opportunities as they emerge. Basically, you’ll help us go further, faster, and smarter.

What You’ll Be Doing

• Scaling the Engine: Building the systems, tools, processes and rhythms that allow us to grow with clarity, consistency, and control.

• Commercial Oversight: Leading commercial strategy across the agency, ensuring projects are scoped properly, priced smartly, and delivered profitably.

• Project Oversight: Supporting teams with scoping, phasing, and managing workstreams to ensure smooth delivery and commercial performance.

• Resourcing & Workforce Planning: Partnering with department heads to align resourcing with revenue balancing wellbeing, and future pipeline.

• Forecasting & Performance Tracking: Working with our commercial and finance team to build clear, forward-looking models for revenue, margin, and cost. Creating accessible, actionable dashboards that give leadership total visibility.

• Client-Facing Input: Supporting client leads in key conversations around scope, delivery, commercials and efficiency, helping navigate complexity and unlock potential.

• Pitch & Growth Support: Working with new biz and client leads to scope opportunities, stress-test commercials and drive proposals that are creatively exciting and commercially sound.

• Process Design & Operational Infrastructure: Creating light, smart, scalable processes that support fast-paced creativity, not slow it down.

• Office & Workplace Management: Overseeing all physical office operations, everything from office maintenance and supplier management to planning future moves and upgrades.

• IT & Infrastructure Oversight: Ensuring our tech setup supports seamless hybrid working,managing hardware, tools, licenses and external providers.

• Client Contracting & Scope Control: Standardising SOWs, retainers, fee structures and terms ensuring clarity, consistency and fairness for both Fabric and our clients.

• Freelancer & Supplier Management: Helping departments manage external support, setting rate structures, onboarding frameworks and budget tracking tools.

• Tech & Tooling Leadership: Advising on and implementing operational tools from resource and project planning to reporting and workflow systems.

• Coaching & Commercial Culture: Helping teams understand the commercial impact of their decisions and embedding a mindset of shared accountability for growth and success. Building a culture where entrepreneurial thinking and operational excellence go hand in hand.

What We’re Looking For

• A Builder, Not Just a Manager: You’ve helped creative businesses grow and you know what it takes to build solid systems without killing the vibe.

• A Strategic Operator: You’re equally comfortable thinking long-term and rolling your sleeves up to fix something messy today.

• A Commercial Mind with a Creative Soul: You value creativity, protect the work and ensure the business behind it is profitable and sustainable.

• A Natural Organiser: You bring calm, clarity, and structure to fast-moving environments and love turning complexity into simplicity.

• A Trusted Collaborator: You’re confident stepping into client conversations, leading operational pieces of work, and adding commercial clarity to delivery plans.

• A New Biz Ally: You can shape, support and stress-test pitch responses bringing delivery and commercial thinking to the table early.

• A Data-Informed Thinker: You know which numbers matter, what they’re telling you, and how to turn data into action.

• A Cross-Functional Collaborator: You work fluidly across teams - finance, client leads, creative, production, and senior leadership.

• A Growth Partner: You’re not just here to maintain; you’re here to push, question, and co-create what Fabric looks like as we scale.

What You’ll Get

• A pivotal leadership role in one of the fastest-growing social agencies.

• A seat at the table, helping shape the operational and commercial direction of the business.

• The chance to define what ‘smart scale’ looks like for a progressive, modern creative agency.

• A team that values clarity, candour, creativity and momentum.

• Competitive salary and benefits.

If you’re excited by rapid growth and know how to bring order, structure and sustainable success, we’d love to hear from you.