Contract Director – Soft Facilities Management

We are proud to partner with the NHS to deliver high-quality Soft Facilities Management (FM) services, with a strong emphasis on cleaning, to create safe, welcoming, and well-managed healthcare environments. As we continue to grow, we are seeking experienced and commercially minded Contract Directors to lead the delivery of our full range of Soft FM services across hospital sites.

This is a pivotal leadership role, responsible for ensuring operational excellence across cleaning, catering, portering, and retail services—while driving commercial performance, enhancing patient and visitor experiences, and building trusted partnerships with NHS teams.

Key Responsibilities

• Commercial Management: Lead financial performance across Soft FM and retail operations, overseeing budgets, forecasting, and cost control while maximising revenue opportunities.
• Contract Management: Ensure compliance with SLAs, KPIs, and NHS standards across all services, driving consistent quality and value.
• Operational Excellence: Oversee day-to-day service delivery, embedding high standards in safety, quality, and customer satisfaction.
• Stakeholder Engagement: Build strong, collaborative relationships with NHS partners, service providers, and suppliers.
• Team Leadership: Inspire and develop high-performing teams, fostering a culture of accountability, inclusion, and continuous improvement.
• Risk Management: Proactively identify and mitigate operational and financial risks, ensuring safe and secure environments for patients, staff, and visitors.

Qualifications & Experience

• Proven senior leadership experience in Soft FM contract management, ideally in healthcare.
• Strong commercial and financial acumen with a record of driving efficiency and revenue growth.
• Skilled in contract management, with experience overseeing large-scale service delivery.
• A people-focused leader with excellent communication, negotiation, and stakeholder management skills.
• Committed to delivering outstanding customer service in complex and high-pressure environments.
• Strategic thinker with strong problem-solving and decision-making ability.

What We Offer

We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package including but not limited to:

• Contributory pension scheme
• Grow your career with our Career Pathways and MyLearning programmes
• Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
• Exclusive travel discounts with TUI, Expedia, Booking.com and many more
• Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
• Up to 44% off cinema tickets to enjoy your favourite blockbuster
• Receive cash rewards every time you spend and use them on a wide range of brands
• Unwind with us with free wellness, mindfulness and exercise classes
• You can share all discounts and offers with your friends and families

About Us

Compass Group UK&I wants everyone in our business to feel able to be themselves at work and to have an equal opportunity to progress their career. We aim to create a culture where we respect and embrace everyone's talents, beliefs, backgrounds, and abilities. Our colleagues should feel valued, reach their full potential, and thrive — Diversity is Our Strength!

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Location

Cambridge, CB2 0QQ, United Kingdom

Job Reference: compass/TP/1520416/197252