Overview

As part of Compass you'll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses.

Responsibilities

• Promote a safety culture and ensure your team are aware of and operate in accordance with company and client Health & Safety procedures at all times whilst ensuring a safe environment for all users of the premises is provided for all contracts in the business area.
• Develop strategic client relationships, and maintain relationships with internal and external stakeholders.
• Deliver the profit for the sub sector through leading the team in delivery of their financial targets.
• Review unit and contract performance, identify improvements and ensure contract compliance to exceed client expectations.
• Work with the sector marketing team to analyse insights from the market and customer base to ensure the offer being delivered at site level is matched to customer needs and provides both consistency and innovation to both customer and client.
• Support with development and evolution of sub sector strategy, embed the strategy within the team and ensure that activities in line with strategic intent are implemented to maximise performance and customer satisfaction.
• Ensure that feedback at site level is consistently collected and tracked to practice continuous improvement and grow footfall and sales at each unit level. Use all channels including apps, in unit and student committees to gather this feedback ongoing.
• Align to all central functions to enhance existing service offers and drive service initiatives.
• Review, implement and action client satisfaction surveys.
• Ensure centrally driven service initiatives are supported and implemented.
• Ensure fit for purpose menus with up-to-date costings and specifications are adhered to.
• Supporting Compass Foodbuy in the strategic sourcing and supplier compliance with contractual legal, company and client requirements, ensuring your team complies with Compass purchasing policies. Support the teams in maximising their PI opportunities via fit for purpose promotional activity at appropriate times.
• Maintain a constant focus on the quality of the food offer and service within each account, ensuring any deviation from the agreed standard is rectified promptly and that the team's focus remains aligned.
• Build and lead a great team to deliver quality standards and achieve individual objectives and team performance targets. Recruit the right people, develop the skills and knowledge of the team, enable progression, and develop a healthy succession pipeline for the business area.
• Foster collaboration by sharing best practices, coordinating activity where possible, and keeping the team updated on activity within the sector, wider business, and the external marketplace.
• Challenge and continually review labour structures and ratios, and ensure development plans are in place from front-line staff upwards, prioritising our people at unit level.
• Manage the team in line with company procedures including formal performance management processes, labour management, grievances and disciplinary investigations as appropriate, ensuring HR practices are followed in the business area.
• Proven experience in leading, managing and developing successful teams across multiple sites.

Qualifications and Requirements

• Must be commercially astute, disciplined, organised and experienced in developing budgets, meeting financial targets, managing a heavy workload and working to tight deadlines.
• Knowledge and experience working within the industry.
• Flexibility in approach and mindset.

Benefits

• Contributory pension scheme
• Grow your career with our Career Pathways and MyLearning programmes
• Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
• Exclusive travel discounts with TUI, Expedia, Booking.com and many more
• Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
• Up to 44% off cinema tickets to enjoy your favourite blockbuster
• Receive cash rewards every time you spend and use them on a wide range of brands
• Un-wind with us with free wellness, mindfulness and exercise classes
• You can share all discounts and offers with your friends and families

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!