Credit & Operations Director in Milton Keynes £85k -100k Benefits | Milton Keynes (Hybrid) | Permanent | Full-Time Your new company A leading business unit within a global organisation is seeking a strategic and hands-on Credit & Operations Director to lead its credit, collections and administrative functions. With a strong focus on performance, compliance and operational excellence, this is a high-impact role offering the opportunity to shape the credit strategy and drive business growth. Your new role As Credit & Operations Director, you will be responsible for developing and implementing the credit strategy across the business unit, ensuring robust compliance, and leading operational improvements.

You’ll work cross-functionally with senior stakeholders to set targets, monitor performance, and take corrective action where needed. This role also includes leadership of the credit and operations team, fostering a culture of accountability, integrity, and continuous improvement. Key responsibilities include: Define and execute the credit strategy, aligning with business plans and market objectives.

Lead monthly performance reviews and present credit and operational outcomes to senior management Ensure compliance with AML, PEP, and internal governance policies Develop and implement KPI dashboards and reporting tools for decision-makers Strengthen internal controls and promote risk-aware thinking across the organisation Oversee credit and operational reporting, ensuring accuracy and timeliness Lead, coach, and develop the credit & operations team, including succession planning. Champion change initiatives and drive lean process improvements What you'll need to succeed Relevant higher education or equivalent experience Extensive leadership experience in credit, collections and operations within financial services or commercial vehicle sectors Proven track record of managing large teams and P&L responsibility Strong understanding of contract law, compliance frameworks and operational systems Fluent in English with excellent communication and stakeholder engagement skills Strategic thinker with a hands-on approach and results-driven mindset What you'll get in return Competitive salary and benefits package Strategic leadership role with cross-functional influence Opportunity to shape credit and operational performance in a dynamic business Supportive environment focused on innovation, compliance, and continuous improvement What you need to do now If you're a forward-thinking Credit & Operations leader ready to take on a high-impact role, we’d love to hear from you. Apply today or contact Alicia Maxwell for a confidential discussion.

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