12 Months Fixed Term Contract, Full Time PROVE THAT UNICORNS EXIST We’re not sure there are many people out there that are experts in customer communication, engagement and complaints. We are so ready to be proved wrong! Are you a strategic, empathetic leader with a passion for people, purpose, and performance? Do you thrive on turning customer feedback into meaningful change? If you're big on collaboration and ready to lead with heart and drive impact across a dynamic organisation, we want to hear from you! About the Role We're on the lookout for a visionary, values led leader to head up our Customer Voice & Influence function. This is more than a job! It's a genuine chance to shape how we listen, respond, and grow with our customers at the centre of everything we do. You’ll be the go-to expert on complaints, communication, and engagement-bringing fresh thinking, strategic insight, and always a collaborative, positive spirit to the table. You’ll lead a talented, dispersed team, champion a culture of customer centricity, and help us deliver services that truly make a difference. What You'll Bring A degree or equivalent experience, ideally with a CIH Level 5 (or working towards it). Deep expertise in customer engagement, complaints, and communication-with a track record of delivering real-world results.