Associate Director – Customer Transformation

£90,000 – £100,000

London

Ready to help transform customer experiences for some of the biggest names in Banking and Insurance? A leading global consultancy is looking for an Associate Director to drive large-scale, front-office transformation programmes integrating sales, service, marketing, CRM, AI and digital to deliver measurable impact for clients.

You’ll be joining a high-performing Strategy & Performance Transformation team, working at the forefront of customer innovation and helping senior leaders shape and execute strategies that truly make a difference.

What You’ll Be Doing:

• Leading major customer transformation programmes, from proposition design to delivery.
• Advising Banking and Insurance clients on integrating sales, service and marketing for seamless customer journeys.
• Winning and delivering multi-phased, high-value consulting engagements.
• Building trusted relationships with C-Suite executives and industry leaders.
• Driving innovation with CRM, AI, and digital solutions to improve performance.
• Managing and developing high-calibre consulting teams.

Required Experience:

• Significant consulting experience in customer transformation, ideally in Financial Services.
• Proven track record leading large, complex, multi-workstream programmes.
• Deep knowledge of customer strategy, operating model design, and performance improvement.
• Experience applying human-centred design, agile methods, and digital/AI-enabled solutions.
• Strong commercial acumen and business development skills.
• Excellent stakeholder management and leadership abilities.

Associate Director Package:

• £90,000 – £100,000 base salary
• Company bonus
• Car allowance
• Pension scheme
• Private medical care

If you’re ready to take your consulting career to the next level and deliver transformations that truly matter, apply today or contact Connor Smyth at Anson McCade on 020 7780 6706 for more information.