OverviewAt CGI, we partner with leading retail organisations to shape the future of customer experience and digital transformation. As a Delivery Director, you'll drive excellence across complex development, testing, and managed service engagements, ensuring we deliver measurable outcomes and lasting value for our clients. You\'ll lead talented teams, nurture strong client partnerships, and influence strategic growth across the retail sector. This is your opportunity to lead with purpose - inspiring innovation, empowering people, and delivering success that transforms how our clients operate and grow. In this role, you will lead multiple delivery teams to ensure we consistently exceed client expectations and deliver impactful results. You will be responsible for driving operational excellence, inspiring innovation, and aligning delivery with client strategies to foster trust and long-term partnerships. As a visible leader, you will champion a culture where collaboration and ownership thrive, empowering teams to deliver with quality, creativity, and accountability. You will oversee complex delivery programmes, strengthen client relationships at all levels, and ensure commercial success through sound risk and financial management and continuous improvement across all engagements.ResponsibilitiesLead & Inspire: Guide, coach, and empower delivery teams to achieve excellence across all engagements.Build & Nurture: Establish strong, transparent client relationships to ensure delivery aligns with strategic objectives.Develop & Deliver: Design, implement, and refine delivery frameworks to meet evolving business and client needs.Drive & Support: Collaborate with CGI business units and global delivery centres for seamless service execution.Innovate & Improve: Promote a culture of innovation, agility, and continuous improvement.Manage & Measure: Oversee service performance, budgets, and reporting to ensure commercial and delivery success.Champion & Lead: Support professional growth and development across your teams.QualificationsTo succeed in this role, you\'ll bring extensive leadership experience in delivery or consulting within complex, multi-stakeholder environments. You\'ll be skilled at leading agile and managed service teams, managing senior stakeholders, and driving continuous improvement. Retail sector experience would be advantageous but not essential.Proven experience leading delivery or service management teams in complex client environments.Strong track record managing agile and product delivery models.Excellent stakeholder management and C-level communication skills.Experience supporting clients through digital transformation.Strong financial, commercial and risk management experience.Ability to motivate teams and foster a culture of collaboration and innovation.Benefits & CultureLife at CGI is rooted in ownership, teamwork, respect and belonging. You\'ll be supported by leaders who care about your health and well-being and provide opportunities to deepen your skills and broaden your horizons.You are invited to be an owner from day 1 as we work together to bring our Dream to life. We call ourselves CGI Partners rather than employees and benefit from our collective success.We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching).We are committed to inclusivity, building a diverse community of tech talent, and supporting broader sectors including the Armed Forces, with recognition for our Support through the Armed Forces Corporate Covenant.Join us and you'll be part of an open, friendly community of experts. We train and support you to grow your career wherever you want it to go. #J-18808-Ljbffr