Position Description:

At CGI, we partner with leading retail organisations to shape the future of customer experience and digital transformation. As a Delivery Director, you’ll drive excellence across complex development, testing, and managed service engagements, ensuring we deliver measurable outcomes and lasting value for our clients. You’ll lead talented teams, nurture strong client partnerships, and influence strategic growth across the retail sector. This is your opportunity to lead with purpose — inspiring innovation, empowering people, and delivering success that transforms how our clients operate and grow.

CGI was recognised in the Sunday Times Best Places to Work List and has been named a UK ‘Best Employer’ by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you’ll be part of an open, friendly community of experts. We’ll train and support you in taking your career wherever you want it to go.

Your future duties and responsibilities:

In this role, you will lead multiple delivery teams to ensure we consistently exceed client expectations and deliver impactful results. You’ll be responsible for driving operational excellence, inspiring innovation, and aligning delivery with client strategies to foster trust and long-term partnerships. As a visible leader, you’ll champion a culture where collaboration and ownership thrive, empowering teams to deliver with quality, creativity, and accountability.

You will oversee complex delivery programmes, strengthen client relationships at all levels, and ensure commercial success through sound risk and financial management and continuous improvement across all engagements.

Key Responsibilities:

• Lead & Inspire: Guide, coach, and empower delivery teams to achieve excellence across all engagements.
• Build & Nurture: Establish strong, transparent client relationships to ensure delivery aligns with strategic objectives.
• Develop & Deliver: Design, implement, and refine delivery frameworks to meet evolving business and client needs.
• Drive & Support: Collaborate with CGI business units and global delivery centres for seamless service execution.
• Innovate & Improve: Promote a culture of innovation, agility, and continuous improvement.
• Manage & Measure: Oversee service performance, budgets, and reporting to ensure commercial and delivery success.
• Champion & Lead: Support professional growth and development across your teams.

Required qualifications to be successful in this role:

To succeed in this role, you’ll bring extensive leadership experience in delivery or consulting within complex, multi-stakeholder environments. You’ll be skilled at leading agile and managed service teams, managing senior stakeholders, and driving continuous improvement. Retail sector experience would be advantageous but not essential.

• Proven experience leading delivery or service management teams in complex client environments.
• Strong track record managing agile and product delivery models.
• Excellent stakeholder management and C-level communication skills.
• Experience supporting clients through digital transformation.
• Strong financial, commercial and risk management experience.
• Ability to motivate teams and foster a culture of collaboration and innovation.



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