Overview

Digital Account Director | Integrated Digital Agency | London / Hybrid

Are you a Digital Account Director looking for an exciting new opportunity? DNA Recruit are partnering with a Leading Digital Agency that combines strategic insight, technical expertise and creative excellence to craft award-winning digital experiences for some of the UK’s best-known brands. With a strong culture of collaboration and innovation, they deliver websites, campaigns and digital strategies that make a measurable difference.

About the Role

As a Digital Account Director, you’ll lead key client relationships across a diverse portfolio — from major national brands in care and hospitality to exciting B2B and lifestyle clients. You’ll play a pivotal role in shaping long-term digital strategies, delivering complex website builds, and managing multi-channel performance marketing campaigns.

You’ll work closely with cross-functional teams — Strategy, Creative, UX, Development, and Paid Media — to ensure exceptional delivery and client satisfaction. This is a fantastic opportunity to take ownership of major accounts, build senior client relationships, and drive growth within a forward-thinking digital environment.

Responsibilities

• Build and nurture relationships with senior client stakeholders, including CMOs, CTOs and Marketing Directors
• Lead the delivery of high-impact digital campaigns and website projects
• Oversee substantial media budgets (approx. £2m)
• Manage project timelines, budgets and team alignment to ensure excellence at every stage
• Identify growth opportunities and lead cross-sell and up-sell initiatives
• Contribute to new business pitches and strategic planning
• Drive client satisfaction and long-term partnerships

Skills & Experience

• Proven experience as a Digital Account Director within an agency environment
• Strong background in website design & build projects and digital strategy
• Exceptional client relationship and stakeholder management skills
• Ability to lead cross-disciplinary teams with clarity and confidence
• Excellent organisational and communication skills
• Analytical mindset with a good grasp of budgets, KPIs and ROI
• Creative and strategic thinker with a passion for digital innovation

Desirable

• Experience managing large-scale web builds on digital experience platforms (e.g. Kentico)
• Hands-on experience leading paid media campaigns (search and social)
• A collaborative, energetic and genuinely positive approach

Salary & Location

Salary: £65,000 – £75,000 per annum

Location: London / Hybrid

Application Details

Job Reference: AW 79309

All applications are viewed and evaluated according to the role requirements. DNA aims to contact shortlisted candidates within 2 weeks. We may not respond to everyone due to high volumes. If you have not heard back within 2 weeks, please consider your application unsuccessful.

DNA is committed to promoting a diverse and inclusive community and welcomes applications from candidates of all backgrounds. We may follow up via email or phone if necessary.

Benefits & Engagement

• Referral incentive: up to £250 in vouchers for referrals who pass probation
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