At EFG (ESL FACEIT Group) we create worlds beyond gameplay where players and fans become community. We pride ourselves in having a corporate social responsibility which is that "IT'S NOT GG, UNTIL IT'S GG FOR ALL". We are passionate about the culture we foster that ultimately helps to create and shape the world of esports, gaming tournaments, leagues, events and holistic ecosystems staged for our millions of players, fans and heroes.

The Head of Club & Player Management is responsible for leading all aspects of player and club relations for the Esports World Cup (EWC) & Esports Nations Cup (ENC). This role ensures that every participant, from world-class clubs to individual players, receives industry-leading hospitality, operational support, and communication from qualification to competition.

As the central bridge between players, clubs, publishers, and the client, this leader will establish and maintain world-class standards of service, ensuring obligations are met while enhancing the overall tournament experience. This position is both strategic and operational: setting long-term standards, leading a high-performing team, and ensuring flawless delivery on the ground during the live event.

The position provides a unique opportunity to shape the global standard for esports player hospitality at the largest esports events in the world.

What You'll Do:

• Lead & Oversee: Manage the Club & Player Management team through all phases; planning, preparation, execution, and post-event.
• Set Standards: Define and deliver world-class hospitality, logistics, and support processes across the player journey.
• Stakeholder Engagement: Act as the primary contact for clubs, players, and managers, balancing their needs with EWC & ENC obligations.
• Onboarding & Logistics: Oversee visa, travel, accreditation, accommodation, and on-site support for all participants.
• Obligations & Media: Manage player obligations (media, content, and commercial activities) in alignment with Product and Tournament Operations.
• Cross-Functional Collaboration: Coordinate with our client, publishers, and internal stakeholders to align on policies, approvals, and expectations.
• On-Site Leadership: Ensure seamless delivery at hotels, lounges, transport, and venue, providing visible leadership and rapid problem-solving.
• Team Development: Mentor and manage Senior/Player Managers, fostering a professional, solution-driven, and service-first team culture.
• Continuous Improvement: Implement structured feedback loops, including player surveys and post-event reporting, to evolve standards each year.
• Represent EFG: Build strong, professional relationships across the esports ecosystem, representing EWC's & ENC's hospitality vision globally.

What You'll Bring:

• 8+ years of experience in player management, hospitality, or esports/sports event operations.
• Proven leadership of player-facing teams at scale, ideally in international esports or sports tournaments.
• Deep understanding of esports ecosystems, clubs, and player dynamics.
• Strong interpersonal and communication skills, with ability to manage sensitive situations calmly.
• High organizational capability: able to balance planning with live-event problem solving.
• Experience working directly with high-profile stakeholders (clubs, publishers, client partners).
• Fluent in English (spoken & written); additional languages are an advantage.
• Strong collaboration skills with cross-departmental teams (operations, broadcast, media, marketing, commercial).
• Willingness to travel internationally and work extended periods on-site during events.

Firmly rooted in our values, EFG is an affirmative action employer that celebrates being an equal opportunity workplace. Our unwavering commitment to fair employment extends to all individuals, regardless of their race, color, ancestry, religion, sex, national origin, age, sexual orientation, disability, citizenship, marital status, gender identity, or Veteran status.