Director, Business Planning and Operations | EMEA

Business Unit: Store Support Centre (SSC)

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.

About this team

The Director, Business Planning and Operations EMEA will oversee the integration of strategy, implementation of transformation programs and enablement of complex, cross-functional initiatives to transform the EMEA business to reach its growth targets. The job holder will also leverage oversight across the EMEA markets to own strategic planning, establish data, insights & analytics governance and reporting, and drive engagement within the EMEA organization. This role reports into the SVP EMEA and sits on the EMEA leadership team. Reporting into this role is the Senior Strategy Manager, Strategic Initiatives Program Manager and the Strategic Insights Manager.

Key Areas of Accountability – Overview of key pillars

• Strategy: Regional 5-year plan, annual planning process (AOP/OPP), quarterly OKRs, monthly business cycle (including ongoing refinement to drumbeat), ongoing business questions.
• GTM: supporting GM in annual global GTM inputs. (PAS, QPAS, Regional Commercial needs, GLF)
• Operating Model: key stakeholder to EBT on ongoing Global/Regional operating model transition.
• PMO: key project prioritization and support, across areas including New Market Entry and significant regional projects.
• Insights & Data: Annual and ad hoc recommendations of qualitative and quantitative projects to deliver regional insights as required; collaborating across EVP and ELT on data requirements and dashboard evolutions.

A day in the life

Strategy and Enterprise Planning

• Coordinate and prioritize the regional strategy, operational roadmap and decision making in partnership with EMEA GM & Leadership Team, Enterprise Strategy, and lululemon Enterprise Office. (LEO)
• Oversee the development of OKRs for ELT and subsequent cascade to market and regional function teams; monitor and track against progress throughout year.
• Coordinate the in-region Enterprise Planning process and submissions for EMEA, as defined and in partnership with LEO; develop governance and subsequently manage those programs.
• Manage and coordinate in-year enterprise and in-region rhythm of business forums, e.g. monthly & quarterly business results, ensuring alignment with enterprise cycle; lead the development of Board of Directors & Senior Leadership Team materials for EMEA.

Transformation and Program Management

• Oversee portfolio of all Global and Region-specific strategic programs and initiatives for EMEA, working with key functional stakeholders across the business to drive coordination, integration, and successful implementation of complex, strategic programs and transformation initiatives, in partnership with LEO and Global functions.
• Identify and lead programs to mature strategic capabilities for EMEA business, ensuring alignment and integration with global efforts.
• Strategize framework and approach and guide project management for New Market Entries (direct and franchise) aligned with the financial year’s plan and long range 5-year plans.

Process Management

• Lead cross-functional in-region processes (Go-To-Market (GTM), S&OP, and in-season processes) and milestones with Global/Regional partners, aligned against the Global process and translating it for successful adoption and implementation in EMEA.
• Work cross-functionally to collate operational risks in-region; report to Global stakeholders when required.
• Data, Analytics, and Insights.
• Oversee the data, insights & analytics function and capability and develop governance and reporting.
• Leverage EMEA and Global data to provide strategic insights to enable decision making and inform business rationale.
• Formalize feedback and requirements loop with Technology to ensure continuous data improvements and presentation. (inc. dashboard development)

Qualifications

A Strategic Operator

• You have the ability to execute and recognize that “how” you execute, matters. You have the ability to drive change at the enterprise level and create urgency to drive culture and inspire our people. You aren’t afraid to make tough calls. You inspire followership with your ability to get your hands dirty, your low ego, and your proven success.

Who Wins With Others via Collaboration

• You are skilled at building relationships. You have a high EQ, are approachable, authentic, willing to take the lead when necessary, but also want others in the limelight. You connect with your team, and internal & external stakeholders naturally. You build trust through hard work and diligence including personally rolling up your sleeves when the team needs it. You are a natural coach and mentor who is committed to the growth of your team.

Demonstrated Ability to Succeed in Matrixed and Global Environments

• You have been successful in environments that required influence & collaboration as a means to move the business forward. You understand the importance of connection and consistent communication with your key partners and stakeholders around the globe. This connection has been a meaningful part of your success.

Meaningful Experience in EMEA

• You know the unique needs of the region/ markets and are able to leverage this expertise to execute against our regional strategy to elevate our business growth in EMEA.

Visionary who creates Fellowship

• You are skilled at building an organizational vision & narrative that creates followership for the organization. This strong storytelling supports the organization and leaders to shift to behaviors and ways of thinking that support the growth of the organization.

Must haves

• Acknowledges the presence of choice in every moment and takes personal responsibility for their life.
• Possesses an entrepreneurial spirit and continuously innovates to achieve great results.
• Communicates with honesty and kindness and creates the space for others to do the same.
• Leads with courage, knowing the possibility of greatness is bigger than the fear of failure.
• Fosters connection by putting people first and building trusting relationships.
• Integrates fun and joy as a way of being and working, aka doesn’t take themselves too seriously.

Beyond the Paycheck (Benefits & Perks)

At lululemon, we care for and invest in the whole person – body, mind, spirit. Our total rewards program is designed to support you in achieving your goals and focus on the things you love. In addition to competitive base pay and a team-based bonus program, we also offer paid time off, generous employee discounts, fitness/yoga classes, parenthood top up program and personal and professional development programs.

Note: availability of these benefits and perks may be subject to your location & employment type and may have certain eligibility requirements. The Company reserves the right to alter these benefits and perks in whole or in part at any time without advance notice.

Only those applicants under consideration will be contacted. Please accept our utmost appreciation for your interest. Lululemon is an Equal Employment Opportunity employer. Employment decisions are based on merit and business needs, and not on race, color, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, state or provincial and local laws and ordinances. Reasonable accommodation is available for qualified individuals with disabilities, upon request. This Equal Employment Opportunity policy applies to all practices relating to recruitment and hiring, compensation, benefits, discipline, transfer, termination and all other terms and conditions of employment. While management is primarily responsible for seeing that Lululemon equal employment opportunity policies are implemented, you share in the responsibility for assuring that, by your personal actions, the policies are effective.

lululemon is committed to providing reasonable accommodation to applicants with disabilities. If you would like someone from our team to contact you for individualized support, email us ataccommodations@lululemon.com . In your email, please include the position title, the location of the position and the nature of your request.