Director - Capability ( Energy & Utilities)

London, England, United Kingdom

WNS (Holdings) Limited (NYSE: WNS) is a leading Business Process Management (BPM) company. We combine industry knowledge with technology and analytics to deliver digital-led transformational solutions for clients across multiple industries, including Utilities.

Job Description

• Responsible for developing and implementing strategies to enhance our Energy & Utilities capabilities.
• Collaborate with business development and solutions teams to support solution design and bid activity.
• Create partnerships to develop new capabilities for WNS to bring to market.
• Work with the marketing team to promote Energy & Utilities capabilities.
• Demonstrated expertise in RPA, AI, ML & NLP solutions; CX management; RFI/RFP; prospect due diligence and transition; Target Operating Model (TOM); project management; digital marketing strategy; training and mentoring projects.
• Implement digital solutions, data analytics and process excellence initiatives to drive business transformation and operations modernization.
• Strategic planning and execution: develop and implement capability strategies aligned with the BU's goals; identify and address capability gaps; develop and manage capability frameworks and initiatives.
• Stakeholder management: collaborate with leaders to align capability initiatives with business needs; build and maintain relationships with employees, managers and external partners; communicate the value of capability initiatives.
• Data analysis and reporting: collect and analyse data to track effectiveness of capability initiatives; prepare reports and presentations; monitor KPIs related to capability development.

Qualifications

• Bachelors Degree

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Other

Industries

• Outsourcing/Offshoring

London, England, United Kingdom