Director Consulting Delivery

Position Description

At CGI, we empower leaders who can transform ambition into measurable outcomes. As a Service Delivery Director, you will take full ownership of delivering mission-critical services that underpin the UK's digital future. Partnering with senior stakeholders, you will shape client success, inspire teams to achieve excellence, and drive innovation that directly improves the daily lives of UK citizens. This is a unique opportunity to be at the forefront of industry change, leading with purpose in an environment that values collaboration, creativity, and ownership.

CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK 'Best Employer' by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go.

This is a hybrid position.

Your future duties and responsibilities

In this role, you will have end-to-end accountability for delivering complex service contracts, ensuring our clients achieve the outcomes that matter most. You will lead with influence, shaping strategic client relationships at the highest levels while driving operational excellence across IT and service management. By combining your commercial acumen with a people-first approach, you will inspire teams, nurture talent, and create the conditions for sustainable growth.
As part of CGI's senior leadership team, you will play a pivotal role in shaping the account direction, ensuring services are delivered with rigour while identifying opportunities to evolve and expand our client partnerships. You will act as the service governance lead, ensuring quality, compliance, and innovation remain at the heart of every engagement.
Key responsibilities include:

Inspire, mentor, and develop teams, fostering expertise aligned to evolving market needs.
Lead and own all aspects of service delivery, including contract performance and reporting.
Manage client relationships at senior levels, building trust and long-term partnerships.
Drive financial and operational performance, ensuring delivery of business outcomes.
Govern end-to-end ITIL-aligned service functions and sign off on new project work.
Identify and secure new opportunities, expanding services through strong commercial insight.

Required qualifications to be successful in this role

To succeed in this role, you will bring proven experience of leading major infrastructure programmes, ideally within highly regulated environments. You should demonstrate strong commercial judgement, exceptional relationship-building skills, and the ability to inspire and motivate senior stakeholders and diverse teams alike.
You should have:
A demonstrable track record in delivering large-scale IT and service programmes.
Strong experience managing complex service contracts and governance.
Proven ability to build and sustain trusted senior client relationships.
Commercial acumen with experience driving revenue, growth, and profitability.
Leadership skills to develop and inspire teams in dynamic environments.
Knowledge of ITIL service management functions and best practice.
Eligibility for UK Security Clearance (SC level).

Together, as owners, let's turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because...

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction.

Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team-one of the largest IT and business consulting services firms in the world.