Director, Customer Transformation, Insurance, ConsultingPwC UK, Birmingham, England, United KingdomWhat to expect: Lead customer transformation initiatives within PwC’s Insurance practice, focusing on transforming customer engagement across marketing, sales, service, and customer experience for life, wealth and pensions sectors. Guide UK and global leading life and pensions and wealth organisations through large-scale, customer-led transformations to become more agile, digitally enabled, and customer-obsessed.This role is for you ifYou have expertise in customer-centric large-scale transformationYou have a strong background in financial services, particularly life and pensions or wealth management (leading programs of £1.5m+)You excel at understanding and addressing client needsYou can communicate effectively and build lasting relationshipsYou can manage priorities and successfully lead projectsYou demonstrate leadership in direct consulting and project managementWhat you’ll doLead transformation by designing programs focused on putting the customer at the center of clients’ businessesHelp reshape customer-facing functions by crafting future operating modelsDrive strategic impact in customer strategy, digital service design, CX, and marketing/sales modernizationInspire and guide multi-disciplinary teams of analysts, designers, technologists, and specialistsBuild trusted relationships as a strategic advisor to senior client stakeholders, including C-suite leadersStay ahead by championing new technologies, data analytics, and digital trends in customer engagementWhat you’ll receiveNo matter where you are in your career or personal life, our benefits are designed to add value and support, recognizing and rewarding contributions. We offer a range of benefits including flexible work arrangements, private medical cover, and volunteering opportunities.Seniority levelDirectorEmployment typeFull-timeJob functionBusiness Development and SalesIndustriesAccounting #J-18808-Ljbffr