Overview

Director, Digital Transformation (Product) – QS Quacquarelli Symonds

Role: Director, Digital Transformation (Product). Location: UK, London. Job type: Full time, Permanent – Hybrid. This position offers a hybrid work model, with 4 days in the office per week.

What you’ll do

• Lead the transformation of how QS engages students across multiple channels, including digital platforms, online communities, and partner integrations.
• Build student-focused digital solutions that drive engagement, conversion, and revenue partnerships with institutions (not student fees).
• Drive engagement across a full and distinctive student journey; monetise engagement and conversion via institutional client partnerships; target and convert high-value student segments.

• This Role Will Build Student-focused Digital Solutions That

• Drive engagement across a full and distinctive student journey.
• Monetise engagement and conversion via institutional client partnerships (not student fees).
• Target and convert high-value student segments as recruitment dynamics evolve.

Key Skills And Experience

• Track record of taking digital products from concept to profitability.
• Track record of mapping out and delivering distinctive customer journeys.
• Strong product leadership in digital engagement and conversion.
• Understanding of AI’s impact on search, discovery, and conversion.
• Solid grasp of key technologies, architectures, and integration approaches, enabling effective collaboration with technical teams.
• Ability to translate engagement into measurable revenue through institutional partnerships.
• Strong leadership, communication, influencing and stakeholder management skills.

Role responsibilities

• Product vision, strategy and roadmap: Define and execute a digital strategy that scales student engagement and drives institutional conversions; maintain a clear product vision and multi-quarter roadmap; own the end-to-end student experience from engagement to enrolment across QS channels and platforms; build, launch, and scale products informed by market trends, competitor analysis and user insights; apply scalable platform thinking for future growth and integrations; ensure compliance with legal, data privacy, and ethical AI standards.
• Product discovery and market insight: Conduct market research, competitor analysis, and user interviews to rapidly validate ideas; identify high-value student segments; safeguard datasets while maximizing AI-influenced search opportunities; establish innovation pipelines for rapid prototyping and commercialisation; ensure accessibility and localisation in designs.
• Planning, prioritisation and execution: Define distinct QS student experience; manage a data-driven prioritisation process; implement agile frameworks to improve delivery speed and quality; manage budgets and resources; oversee back-end systems and integrations with partner institutions; drive delivery excellence across releases and QA.
• Cross-functional leadership and stakeholder engagement: Lead the Candidate Engagement senior leadership group with end-to-end student experience; mentor product managers; align with marketing, sales, operations and engineering through updates and workshops; build a strong product culture and coach PM talent.
• Metrics, measurement and continuous improvement: Establish success criteria; track key metrics; use analytics and experimentation to drive decisions; coordinate go-to-market planning, launches, and post-launch analysis; manage risks and lifecycle from ideation to retirement of underperforming features; tie product outcomes to ROI and monetisation strategies.
• Other duties: Any other duties within the scope of the role.

What we offer

Benefits

• Competitive base salary
• Annual bonus scheme (for qualifying roles)
• 25 days annual leave, plus bank holidays – increasing to 27 days after 5 years
• Buy Holiday scheme – buy up to 5 additional days per year
• Enhanced maternity and paternity leave
• Generous pension through Royal London
• Comprehensive private medical insurance and wellness via Vitality
• QSmiles discount scheme
• Cycle to work scheme
• Vibrant multicultural environment

• Additional resources for professional growth and wellness, including mental health support, diversity initiatives, recognition programs, volunteering support, LinkedIn Learning access, and mentorship opportunities.

Equal opportunities

QS Quacquarelli Symonds is proud to be a fair and equal organisation where everyone has the same opportunity to achieve their full potential, irrespective of background or personal attributes. We celebrate our diversity and believe that through sharing experiences we can learn from one another and enable our business to thrive.

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