Director Network Reliability Engineering

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LSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data business. We are dedicated, open‑access partners with a dedication to excellence in delivering the services our customers expect from us. With extensive experience, deep knowledge and worldwide presence across financial markets, we enable businesses and economies around the world to fund innovation, manage risk and create jobs. It’s how we’ve contributed to supporting the financial stability and growth of communities and economies globally for more than 300 years. Through a comprehensive suite of trusted financial market infrastructure services – and our open‑access model – we provide the flexibility, stability and trust that enable our customers to pursue their ambitions with confidence and clarity.

We enable businesses and economies around the world to fund innovation, manage risk, and create jobs. LSEG is headquartered in the United Kingdom, with significant operations in 70 countries across EMEA, North America, Latin America and Asia Pacific. We employ 25,000 people globally, more than half located in Asia Pacific.

ROLE SUMMARY

The Director, Network Reliability Engineering is a key leadership role responsible for overseeing and managing the organization's complex global network infrastructure. Reporting to the Head of Operations, NPS, this position will lead a high‑performing team together with peers in other region to deliver operational excellence, ensure network reliability, and drive transformative initiatives that enhance the scalability and efficiency of network services.

WHAT YOU'LL BE DOING

• Manage a large team of internal and scale partner resources responsible for level 2/3 operations of all product lines from NPS globally.
• Lead and oversee global network operations, ensuring the stability, performance, and availability of the organization’s critical infrastructure.
• Ensure operational resiliency across all production network services globally, across all business lines.
• Develop and execute strategies to optimize network performance, minimize downtime, and improve fault tolerance.
• Manage and mentor a global team of network engineers in partnership with peers and operations professionals, fostering a culture of collaboration, ownership, and excellence.
• Lead incident response and problem resolution for critical network issues, driving continuous improvement in incident management practices. Establish and manage metrics to monitor operational performance, ensuring compliance with SLAs and regulatory requirements.
• Stay abreast of emerging trends and technologies in network operations, leveraging advancements to drive transformative improvements.
• Work with 3rd‑party vendors globally to make sure they operate in line with LSEG stability, availability, resilience requirements.

WHAT YOU'LL BRING

• Proven experience of running network operations for large, global, multi‑product teams and platforms.
• Deep technical knowledge and understanding of Network technologies & principals, trends in the industry.
• Rich experience of managing multiple 3rd‑party/vendor relationships from operational level.
• Strong commitment to delivering excellent service, maintaining service level agreements, and continuously improving service quality.
• Strong leadership skills with a demonstrated ability to build and manage high‑performing teams.
• Deep expertise in network infrastructure, protocols, and technologies, including SD‑WAN, MPLS, VPN, cloud networking, and automation.
• Exceptional problem‑solving skills and a results‑oriented mindset.
• Bachelor’s degree in computer science, engineering, or related field; advanced degree preferred.
• Experience in highly regulated/financial services preferred.

Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.

OUR EQUAL OPPORTUNITY STATEMENT

We are proud to be an equal opportunities employer. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.