Nationwide's Group Internal Audit (GIA) plays a critical role in safeguarding the Society's purpose and values by providing independent assurance to the Board and executive management. Through rigorous evaluation of governance, risk management, and internal controls, GIA helps ensure the organisation remains resilient, compliant, and aligned with its strategic objectives, protecting its assets, reputation, and long-term sustainability.

We are now seeking a strategic and forward-thinking Director of Audit - Retail, Customer & Audit Innovation to join our senior leadership team. This pivotal role will lead independent assurance across the Group's Retail customer-facing operations/distribution channels, shaping audit coverage that leverages data-driven insights and a deep understanding of retail and customer dynamics.

Key Responsibilities

• Drive innovation and continuous improvement by embedding data analytics, automation, and agile methodologies into audit practices, leading data-led best practice across the function.
• Shape and execute a strategic audit plan aligned to Group priorities, emerging risks, and regulatory expectations, ensuring optimal coverage and resource allocation.
• Deliver high-quality, data-informed audit opinions that provide independent assurance to the Board, Group Chief Internal Auditor, ExCo, and senior stakeholders, supporting informed decision-making and regulatory confidence.
• Drive strategic risk identification by embedding advanced data analytics into audit planning and execution, surfacing emerging customer and retail risks proactively.
• Strengthen the Group's control framework by identifying root causes and systemic themes, influencing senior leaders to implement sustainable improvements, and coordinating assurance activities across the first and second lines.

About you

In a time of evolving customer expectations and regulatory scrutiny, we are seeking a seasoned audit leader who can bring strategic clarity, assurance excellence and transformative impact across our retail and customer-facing operations. This role demands the highest personal and professional standards, alongside strong intellectual capacity, emotional intelligence, credibility and a positive, authentic leadership style.

What we offer

• A competitive six-figure base salary, plus a comprehensive benefits package
• Full time, permanent contract
• 30 days holiday
• Opportunity to participate in a Green Car Scheme with access to an electric vehicle (EV) via monthly salary sacrifice payments
• Competitive pension or cash alternative