Join the team that Always Cares!

Are you the type
of person that gets out of bed on the right side every day? If so, we would
like you to come and join us as a Director
of Central Reservations. This role will be based at The Landmark London Hotel, which is located in Marylebone just a short walking distance from both Marylebone and Baker Street stations.

Some of our fabulous benefits you will enjoy as a Director of Central Reservations are:

Salary: Competitive

·        
Pension scheme with company
contributions

·        
50% discount in all our
restaurants and Spa’s across our properties

·        
Team member and
Friends & Family rates across our properties

·        
Complimentary
stay after passing probation

·        
Extensive discounts on
our benefits platform

·        
Access to private
medical insurance

·        
Support through development plans, apprenticeships and world-class
management development programmes including educational sponsorship to be the
best you can be

·        
Interest free season
ticket loan

·        
Employee Assistance
Programme - 24/7 online GP, mental health support and virtual wellbeing

·        
Bike to work scheme

·        
Recommend a Friend
incentive

·        
Complimentary laundry

·        
Free meals on duty

·        
Opportunity to join our taskforces to contribute to the business
focuses, community and environment

·        
Employee recognition schemes and Social Committee
events including gala dinners and much more!

We are currently
looking for a passionate Director of
Central Reservations, to join our Central
Reservations Department on a permanent basis, with an immediate
start to join us in consistently delivering memorable moments and five-star
service to our guests and each other. It is important to us that everyone in
the team brings positive energy to support our happy and fun environment, as we
strive to build a community of diverse backgrounds and life experiences, where
we care about careers and not just jobs.

As a Director of Central Reservations, your
main duties and expectations for the role will include:

·        
Configure, utilise and manage the reservations management systems
(i.e PMS; OTA extranets, Spa and F&B booking platforms) and tools to ensure
the maximum efficiency of the booking process and smooth operation across all
cluster properties.

·        
Ensure the standard operating procedures ( SOP’s) and systems of
work are up to date and unified across all cluster properties maximising the
efficiency and productivity and supporting the team.

·        
Ensure that the connectivity with channel manager and interfaces
(i.e. Opera, Revinate, SynXis, Prompt etc) are up and running and taken an
immediate action by contacting relevant vendor if any issue arises.   

·        
Effectively maintain and monitor rooms availability for each
property assuring inventory is in balance or overbooking decisions are in place
in line with the most current strategy and ensuring maximum sale

·        
Implement and maintain effective up-selling program ensuring all
opportunities are captured including up-selling of Spa and F&B offering and
total revenue targets are met generating incremental revenue by actively
promoting all hotel outlets

You will be required to work such hours as are necessary to fulfil their
duties and in any event not less than 40 hours.

We
are …

·        
Best
Employer for 2021 at Springboard’s Excellence Awards

·        
One of
the happiest hotels in London

·        
Earth
Check Silver Certified

·        
2
rosettes

·        
Hoteliers’
Charter Approved

·        
Preferred
Hotels & Resorts member

·        
Top 100
in the Sunday Times Best Places to Work 2025

We are more
concerned with what’s in the glass, not whether its’ half full or empty, so if
you feel this Director of Central Reservations
role is for you, come and pour some happiness into yours by joining our award-winning
family today!

All applicants
must be legally eligible to work in the UK