Job Title: Director of Intelligent Operations Location: London / Barcelona / Sao Paulo Department: OSS R&D Reports To: Senior Director, OSS or the Director of Innovation, Operations

About the Role: We are seeking a visionary and strategic leader to join our global operations team as Director of Intelligent Operations. This role is pivotal in shaping the future of operational excellence through the application of cutting-edge technologies, including AI, automation, and cloud-native architectures. The ideal candidate will bridge business strategy and technical execution, driving scalable, secure, and privacy-compliant solutions that deliver measurable impact across the organization. A strong technical background is essential to understand and leverage the latest advancements in technology.

Key Responsibilities: Design: Develop and document high-quality end-to-end solutions that meet internal requirements, ensuring they are fit for purpose, compliant, scalable, and secure. Innovation: Stay abreast of emerging technologies and industry trends, incorporating innovative solutions to drive business growth and operational excellence. Strategy: Understand both internal and extern...