Director of Knowledge Management & Content - HR & Talent Advisory, LHH

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Knowledge Management

  • Build and maintain a central knowledge library of reports, case studies, frameworks, and tools.
  • Create processes for capturing lessons learned from client projects (including case studies) and feed them back into reusable IP.
  • Ensure consultants can easily access and repurpose high‑value insights for proposals and delivery.
  • Identify opportunities to apply AI and knowledge automation tools to capture, categorize, and distribute insights more effectively.
  • Drive the adoption of AI‑assisted search and recommendation systems to improve consultant access to relevant IP, case studies, and thought leadership.

Community Building & Liaison

  • Act as a connector between internal experts, practice areas, and external networks.
  • Facilitate communities of practice across LHH geographies around core themes (e.g., leadership, culture, change management, org design) to ensure success stories and valuable material are shared.
  • Work closely with Practice Leads, Marketing, and Sales to align content and external partnerships (where applicable) with business development goals.
  • Facilitate knowledge sharing across regions and practices to ensure global consistency and local relevance.
  • Establish, organize and lead the Client Advisory Board schedule.
  • Support internal enablement through toolkits, playbooks, and curated content libraries.
  • Engage with industry associations, universities, and client forums to exchange knowledge and position the firm within key ecosystems.
  • Foster AI‑enabled communities of practice, experimenting with tools such as generative AI for discussion synthesis, automated knowledge summaries, and virtual collaboration.

Content Curation & Amplification

  • Curate the most relevant client success stories and business outcomes for internal and external use.
  • Work closely with product marketing to translate technical expertise into accessible knowledge products for consultants, clients, and partners.
  • Ensure alignment of content with the firm's knowledge agenda and strategic priorities.
  • Explore and implement AI‑powered content generation and insight visualization tools to scale storytelling and thought leadership.

Collaboration & Engagement

  • Partner with Research Directors and Practice Leads to package IP into usable formats.
  • Support consultants with pitch materials, evidence packs, and client‑facing knowledge assets.
  • Encourage cross‑practice knowledge sharing and collaboration.
  • Reach high Agile and adaptable – fast mover – ability to anticipate future client and candidate needs.
  • Make it fun delivering our purpose, staying energized and inspired, while having fun with colleagues.

Traits

  • Minimum 7–10 years of experience in strategic partnerships, content marketing, or solution leadership.
  • Proven success in managing internal and external relationships and producing high‑impact content in a B2B professional services or consulting environment.
  • Experience working with senior stakeholders and cross‑functional teams.
  • Experience introducing technology‑driven enablement strategies, such as knowledge automation, generative AI, or analytics platforms, within a consulting or professional services environment is highly desirable.

Skills & Attributes

  • Strong relationship‑building skills.
  • Ability to host and lead both client and colleague forums which captures interest and engagement.
  • Ability to foster multiple internal relationships and break down silos within the organization.
  • Excellent writing, editing, and storytelling capabilities.
  • Project management skills and ability to manage multiple initiatives simultaneously.
  • Familiarity with digital marketing tools, content platforms, and analytics.
  • Curiosity and openness to emerging technologies, with the ability to translate technical concepts into practical business value.

Education

  • Bachelor's or Master's degree in communications, HR, Marketing, Business, or related field.
  • Certifications in content strategy, partnership management, or similar are a plus.

What we offer

  • A strategic leadership role in a newly established, high‑impact practice.
  • Opportunity to shape the future of leadership advisory at LHH.
  • Growth opportunities within a human resources global leader.
  • We prioritize learning to stay agile in an increasingly competitive business environment.
  • We foster an open‑minded environment where people spark new ideas and explore alternatives.
  • Flexible working model.
  • Private medical insurance (PMI).
  • Group personal pension plan.
  • Career support for family and friends.
  • 25 working days paid holiday with the opportunity to buy extra days off each year.
  • So much more!

LHH is an Equal Opportunity Employer/Veterans/Disabled.

Contract: Permanent

Contract Type: Full‑time

Hours: 37.5 per week

Must have the right to work in the UK.

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Location:
Camden Town, England, United Kingdom
Salary:
£125,000 - £150,000
Job Type:
FullTime
Category:
Human Resources

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