Overview

Director of Supporter & Membership Engagement for English Heritage. This is a pivotal leadership role to lead a bold transformation of our membership and supporter strategy, reimagining our membership proposition, enhancing the supporter journey, and driving sustainable income growth through innovation, insight, and digital excellence.

English Heritage cares for over 400 of the nation’s most iconic historic sites — from Stonehenge to Dover Castle — telling the story of England through its extraordinary places and collections. As a charity, we are committed to conservation, education, and public engagement, ensuring that our heritage is accessible, relevant, and inspiring for all. With over 1.2 million members, we have one of the largest and most passionate supporter communities in the UK.

Role

Director of Supporter & Membership Engagement

Company

English Heritage

Location

Flexible, weekly travel to London and Swindon offices - Competitive Salary

The Candidate

• A strategic thinker with substantial senior-level experience in membership, marketing, or customer engagement roles.
• Commercially astute, with a proven track record of delivering income growth through compelling propositions and lifecycle strategies.
• Digitally fluent, with deep expertise in CRM, data-driven personalisation, and customer experience design.
• A collaborative leader, able to inspire multidisciplinary teams and influence at board and trustee level.
• Passionate about heritage, culture, and public engagement, with a creative and inclusive approach to leadership.

You’ll lead a high-performing team to optimise acquisition, retention, and loyalty, championing innovation and embedding a supporter-first culture across the organisation. This is a rare opportunity to shape the future of one of the UK’s most beloved heritage charities and make a lasting impact on how people connect with England’s stories.

Application & Contact

For further information and details on how to apply, please visit http://www.berwickpartners.co.uk/94463

For an informal and confidential discussion, please speak with our advisors at Berwick Partners:

William Pringle
Partner, Head of Charity, Arts, Culture & Heritage Practice
Berwick Partners

Telephone: +44 (0) 207 518 2635 / +44 (0) 7515 919 648

Email: William.Pringle@berwickpartners.co.uk

Closing date for applications: Tuesday 7th October 2025