Director of Operations - Circle Health GroupJoin Circle Health Group as a Director of Operations at St Edmunds Hospital. This is a full-time, permanent role for 37.5 hours a week, with a competitive salary depending on level of experience, training, and qualification.OverviewSt Edmunds Hospital in Bury St Edmunds is part of Circle Health Group, Britain's leading provider of independent healthcare. We have an opportunity for a Director of Operations to join our Senior Management Team.Duties Of This Role IncludeLead the delivery of non-clinical operational services to ensure safe, efficient, and high-quality support to clinical functions.Actively engage with patients, consultants, and visitors to promote a positive experience and identify areas for service improvement.Maintain daily visible leadership across hospital departments and lead daily communication cell meetings to support collaboration and problem-solving.Ensure all operational departments meet agreed service levels and performance KPIs, including compliance with NHS RTT 18-week standards.Oversee the effective use of labour and group tools to drive efficiency, ensuring adherence to CHG policies and best practice models.Maintain a robust governance framework for non-clinical services, ensuring incidents and complaints are recorded and investigated via the Riskman system.Set, manage, and monitor departmental budgets, ensuring costs are controlled and align with overall hospital financial targets.Attract, retain, and develop a high-performing operations team, fostering a positive culture of accountability, learning, and growth.Applicants Should Meet The Following CriteriaProven experience in a senior operational management role within a healthcare or similar regulated environment.Educated to degree level or postgraduate leadership and management qualification or significant management experience and willingness to undertake a leadership and management qualification.Strong leadership, communication, and performance management skills.Financial and budget management expertise with an understanding of cost control and resource planning.Experience with governance frameworks, health and safety regulations, and incident/complaint management.Ability to work flexibly, including participation in on-call duties.Degree or formal qualification in Business, Healthcare Management, or a related discipline.Understanding of NHS RTT, NHS Standard Contracts, and private healthcare pathways.Familiarity with digital tools, systems reporting, and Lean or continuous improvement methodologies.Experience in managing estates, facilities, or contract services within a healthcare environment.Salary & BenefitsCircle Health Group offers a competitive salary and a wide range of employee benefits, including:25 days holiday per year + bank holidays, increasing to 30 days with serviceManagement Bonus SchemePrivate Pension SchemePrivate Healthcare Scheme for treatment at our hospitals, covering pre-existing medical conditionsFriends & Family Hospital DiscountsFamily Friendly policies, including enhanced Maternity, Paternity & Adoption payNon-contributory life insuranceStaff engagement hub with access to discounts and extensive rewards and voluntary benefitsAccess to resources, tools and services to support your wellbeingEmployee recognition programmesIndustry leading training and development opportunitiesCircle Health Group is committed to creating a diverse workforce offering inclusive opportunities for all our colleagues. #J-18808-Ljbffr