Reporting to the CEO, the Director of Operations will play a pivotal role in shaping and implementing operational strategies that drive the firm’s success. You will ensure the business operates efficiently, principally overseeing key business functions including Client Services (i.e. Paraplanning & Administration), Compliance, HR, Finance, Technology and Business Change.

Key Responsibilities

Leadership & Strategy

• Operations, Finance, Compliance and HR teams
• Responsible for creating and embedding a strong client-service culture
• Overall responsibility for implementing Target Operating Model
• Develop and operational strategies and drive continuous improvement

Client Services & Operations

• Implement processes and technologies to enhance the client experience
• Develop strong a customer-centric and continuous improvement culture

Finance & Regulatory Oversight

• Work closely with the Finance team and CEO in managing the firm’s financial health
• Work closely with Compliance team to manage regulatory risks, audits and ensure timely submissions to the FCA
• Oversee the hub’s compliance with FCA regulations, ensuring all activities, processes and reporting meet required standards

People

• Oversee HR function
• Retain key talent

Technology & Business Change.

• Overall change management responsibility
• Oversee the implementation of key financial planning tools, CRM systems and other technologies

Skills and Experience Desired

Leadership & Strategy

• Proven experience in a senior operational role within an FCA-regulated financial services firm
• Experience of contributing to the creation and implementation of business strategy and associated activities
• Strong leadership and management experience
• Strategic thinker with hands-on approach to problem solving

Client Services & Operations

• Expertise in operational strategy, process improvement and financial management
• Experience with firm acquisitions and integration processes
• Strong customer/client services background

Finance & Regulatory Oversight

• Strong knowledge of FCA regulations, compliance standards and risk management practices

People

• Ability to set and maintain a positive workplace climate of support and achievement for our people, that reflects our values, behaviours and culture
• The ability to contribute to the development of the firm’s policies and procedures

Technology & Business Change

• Experienced ‘change leader’
• The ability to encourage new ways of doing things and lead change
• Previously worked with financial planning tools, including CRM/back-office systems and cash flow planning tools