Overview

We are seeking an experienced and dynamic Director of Operations to oversee our organisation's daily operations and ensure that all processes run smoothly and efficiently. The ideal candidate will possess strong leadership skills, a proven track record in management, and the ability to supervise teams effectively. This role is crucial in driving operational excellence and aligning our strategic goals with day-to-day activities.

Reports to: Board of Directors

Location: Head Office (Uxbridge, Greater London) with travel across divisions as required

Contract: Full-time, Permanent

Salary: £45,000–£55,000 per annum + performance bonus

About HTR Care and Recruitment Ltd

HTR Care and Recruitment is a growing organisation dedicated to delivering quality care and staffing solutions across multiple service lines.

We currently operate in:

1. Home Care Services – Domiciliary care, live-in care, elderly and dementia support.
2. Supported Living – Newly established service providing greater independence for vulnerable adults.
3. Supported Accommodation – Safe, nurturing accommodation for young people aged 16–21, including Looked After Children, Care Leavers and UASCs.
4. Recruitment Services – Supplying skilled staff across healthcare, hospitality, and facilities management.

Our mission is to deliver safe, compliant, and compassionate services while supporting individuals to thrive and live more independent lives.

Purpose of the Role

The Operations Director will oversee the operational performance and strategic development of HTR across all divisions. This is a senior leadership role responsible for ensuring compliance, driving growth, managing budgets, and fostering a culture of excellence and innovation. The postholder will play a pivotal role in shaping HTR’s future, ensuring we deliver outstanding outcomes for clients, young people, and partners.

Key Responsibilities

Strategic Leadership & Planning

• Develop and deliver operational strategies aligned with HTR’s mission, vision, and growth objectives.
• Drive continuous improvement, innovation, and scalability across all divisions.
• Anticipate and respond to industry trends, funding priorities, and regulatory changes (CQC, Ofsted, Local Authorities).

Operational Oversight

• Lead day-to-day performance across Home Care, Supported Accommodation, Supported Living, and Recruitment divisions.
• Ensure KPIs are achieved including quality standards, safety, occupancy, staff retention, and client satisfaction.
• Oversee the rollout and development of Supported Living services.
• Maintain strong systems for safeguarding, risk management, and quality assurance.
• Lead on operational audits, inspections, and compliance reviews.

Financial & Business Management

• Take responsibility for divisional P&L and budgets.
• Ensure cost-effective service delivery with strong financial controls.
• Forecast and manage investment in staff, technology, facilities, and training.
• Drive efficiency and resource optimisation across all service lines.

People & Culture

• Provide clear leadership to divisional heads/managers, fostering a culture of accountability and excellence.
• Implement effective recruitment, retention, and staff development strategies.
• Promote values of compassion, inclusion, professionalism, and respect across the organisation.

Compliance & Quality Assurance

• Ensure all services meet or exceed regulatory requirements: CQC – Home Care and Staffing, Ofsted – Supported Accommodation (16–21), Employment Law & Safeguarding – Recruitment division.
• Oversee health & safety, safeguarding, GDPR, equality, and diversity compliance across all operations.

Stakeholder Engagement

• Build and strengthen relationships with commissioners, local authorities, schools/colleges, healthcare providers, and regulatory bodies.
• Represent HTR in external forums, inspections, contract negotiations, and industry events.
• Ensure excellent customer service and satisfaction across all stakeholders.

Person Specification

Essential Skills & Experience

• Substantial senior management experience within social care, supported housing, healthcare, or similar multi-division organisations.
• Proven track record of delivering results in quality, compliance, financial performance, and service outcomes.
• Strong knowledge of CQC, Ofsted, safeguarding frameworks, and employment legislation.
• Exceptional leadership and people management skills with the ability to inspire and engage teams.
• Strategic thinker with the ability to implement operational plans effectively.
• Financial acumen including budget management, P&L oversight, and cost control.
• Excellent communication and influencing skills across internal and external stakeholders.
• Resilience, adaptability, and ability to manage complex or crisis situations.
• Full UK driving licence and willingness to travel.

Desirable Skills & Experience

• Relevant professional qualifications in leadership, management, social care, or business administration.
• Experience in scaling up services and driving organisational growth.
• Previous experience in recruitment sector operations.
• Familiarity with digital tools, MIS systems, and reporting dashboards.
• Understanding of trauma-informed care, UASC, and care leaver services.

Key Outcomes & KPIs

• 100% regulatory compliance across all divisions.
• High client and service-user satisfaction levels.
• Achievement of financial targets (growth, profitability, cost control).
• Improved staff retention and reduced vacancies.
• Strong occupancy/utilisation rates in Supported Accommodation and Supported Living.
• Consistent service quality and punctuality in Home Care delivery.
• Successful expansion of new services and contracts.

Benefits

• Competitive salary (£45,000–£55,000) + performance bonus.
• Pension scheme and annual leave package.
• Professional development and training opportunities.
• Employee wellbeing support.
• Travel and expenses reimbursement.
• Access to employee perks such as 24/7 GP services.