Job Title: Director of Operations – Growing Hotel Group

Salary: Up to £175,000

Location: London

An exciting opportunity has opened up for a Director of Operations to join a hospitality group focused on modern, design-led accommodation. With multiple properties already open and more in development, the role will be central to ensuring operational excellence across the portfolio.

About the Role

• Oversee daily operations across all current and upcoming properties
• Build a strong leadership team across Area Managers and site-level teams
• Develop and roll out standard operating procedures to ensure consistency and quality
• Lead onboarding, training, and performance management across departments
• Take ownership of maintenance planning, supplier coordination, and capex forecasting
• Partner with internal departments to ensure new sites open on time and are fully operational
• Drive improvements in service delivery while maintaining cost control and efficiency

What We’re Looking For

• At least 8 years’ experience managing operations across multiple hotel or hospitality sites
• Strong leadership skills and experience building high-performing teams
• Confident developing and enforcing SOPs and service standards
• Familiar with maintenance cycles, asset management, and working with capex budgets
• Comfortable using property and facilities management systems
• Calm under pressure, detail-driven, and capable of scaling operational processes

This is a hands-on leadership role ideal for someone who thrives in a fast-moving environment and is passionate about delivering consistent, high-quality guest experiences across a growing portfolio.