About Us

Knock Knock is a creative studio that delivers meaningful brand stories. For over 15 years, we’ve partnered with some of the world’s most recognisable brands – including Ralph Lauren, Three Mobile, Madewell, Lululemon, Burberry and Soho Home – helping them cut through the noise with compelling content that connects.

Historically, we worked with agencies, but in the last 4 years, our work has become almost entirely direct-to-brand. From TV commercials and social content to influencer campaigns and brand films, we don’t just make more “stuff” — we craft work that matters.

We’re a growing London-based team of 15+ talented creatives, strategists, and producers, and we’re looking for a Director of Projects & Operations with extensive project management, production and client servicing experience to help shape the next phase of our journey.

The Role

Knock Knock is seeking an experienced, commercially minded Director of Projects and Operations to join our senior leadership team. Reporting directly to the Founder, this pivotal role involves senior client serving, leading our production and project management functions, ensuring operational excellence, efficient resourcing, and outstanding project delivery across all client projects.

This is an exciting opportunity for an experienced leader who thrives on both managing internal teams and working with clients to play an integral role in, and make a big impact at, a fast growing and ambitious creative studio. 

Key Responsibilities

• Lead all studio operations and management, including resource scheduling, budgeting, project delivery and the business development and pitching workflow.
• Lead, manage, and mentor the production team, setting clear expectations and providing senior guidance to elevate performance and career growth.
• Act as a senior point of contact for key clients, ensuring client satisfaction and nurturing long-term relationships through high-quality delivery and effective communication.
• Act as the senior project manager on the studio’s largest and most important projects and as project management support on smaller projects.
• Review, approve, and guide budgeting and financial management for all projects, ensuring commercial objectives and profitability targets are met.
• Drive continuous improvement of processes and systems, ensuring Knock Knock operates smoothly, efficiently, and effectively.
• Actively contribute to senior leadership strategy, decision-making, and the overall direction of the business.

The Ideal Candidate…

• Proven senior leadership experience in operational management and senior-level project management within a creative studio, agency, or video production environment.
• Deep expertise in project workflow management, resourcing, budgeting, and scheduling.
• Strong background in video production processes, with direct experience of production and managing production teams.
• Confident and experienced client-facing communicator, skilled in managing and growing client relationships.
• Strategic thinker who thrives on problem-solving, improving efficiency, and driving high-performance teams.
• Comfortable working collaboratively at the highest levels of senior leadership, with an approachable yet decisive management style.

What We Offer

• A senior leadership role in an exciting, fast-growing creative studio.
• Salary, of £70k plus, dependent on experience.
• Profit-share bonus and sales commission schemes.
• Flexible working arrangements.
• Opportunity to significantly influence operational efficiency, team effectiveness, and client satisfaction at Knock Knock.
• Collaborative, supportive, and passionate team environment.

How to Apply

DIRECT LINKED IN APPLICATIONS WILL NOT BE CONSIDERED

Interested candidates are invited to submit their CV and a cover letter detailing their suitability for the role, as well as their salary expectations to jobs@knockknockhq.com with the subject “Director of Projects and Operations application”.