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Location: Cardiff, office 3-4 days per week

Department: Operations

Type: Full-time, Permanent

Job Purpose

The PMO Director is responsible for leading the Project Management Office (PMO) across the organisation. This role ensures the successful delivery of strategic service transition programmes and major customer projects c. £10-15m per annum, by establishing and maintaining best-in-class project governance, resource planning, and delivery frameworks. The Director of PMO will drive consistency, transparency, and accountability across all IT initiatives, aligning them with business goals and operational priorities.

Key Responsibilities

Strategic Leadership:

Define and implement the PMO vision, strategy, and roadmap in alignment with the organisation’s IT and business objectives.

Governance & Methodology:

Establish and enforce project management standards, tools, and methodologies (e.g. PRINCE2, Agile, ITIL) to ensure consistent delivery across all projects and programmes.

Oversee the full project and programme portfolio, ensuring prioritisation, resource allocation, and risk mitigation are effectively managed.

Team Management:

Lead and mentor a team of PMO professionals and managers, fostering a high-performance culture and ensuring continuous professional development.

Stakeholder Engagement:

Act as the primary liaison between IT, business units, and executive leadership to ensure alignment, transparency, and timely communication.

Performance & Reporting:

Develop and maintain dashboards, KPIs, and reporting mechanisms to track project health, resource utilisation, and delivery outcomes.

Budget & Resource Management:

Manage the PMO budget and ensure optimal use of internal and external resources, including vendor and contractor oversight.

Lead change management initiatives and proactively identify and address project risks, issues, and dependencies.

Skills & Qualifications

Proven experience in leading a PMO within an IT services or technology-driven environment.

Strong knowledge of project and programme management methodologies (e.g. PRINCE2, MSP, Agile, P3O).

Excellent leadership, communication, and stakeholder management skills.

Demonstrated ability to manage complex portfolios and deliver results under pressure.

Relevant certifications such as PMP, MSP, ITIL, or equivalent are highly desirable.

Degree in Business, Computer Science, Engineering, or related field.

Strategic thinker with a hands-on approach.

Strong analytical and problem-solving skills.

Experience working in a regulated or compliance-driven environment.

Familiarity with appropriate project management tools and reporting platforms.

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Project Management and Information Technology

• Industries

  IT Services and IT Consulting

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