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Director of Property Services (Midlands), Leicester

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Client:

PA Housing

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

52818a32cca1

Job Views:

3

Posted:

16.07.2025

Expiry Date:

30.08.2025

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Job Description:

Additional role requirements:

• Driving licence

If you believe everyone deserves a safe, warm home, and you know how to lead teams to make that happen, then we want to hear from you.

Are you the kind of leader who rolls up your sleeves, inspires your teams, and gets stuck into making things better? Can you balance budgets, build brilliant services, and make sure homes are warm, safe, and well cared for? If so, this could be your next big step.

At PA Housing, we’re not just about keeping the lights on and the water running (although that’s pretty important too!). We’re about creating homes people love to live in and services they can rely on. That’s where you come in.

What’s in it for you.

In addition to the salary, we offer a number of benefits, including:

• Health cash plans
• 26 days’ annual leave, increasing to 29 after three years, with the opportunity to buy more
• Flexible bank holidays take them when it suits you
• Car leasing scheme
• Hybrid working offering you the flexibility to thrive in your role. You'll have the opportunity to blend the best of both worlds, spending approximately two to three days per week in the office once settled in the role. This is flexible and depends on meeting cycles and board activity. We also offer an optional nine-day fortnight scheme, allowing you to compress your hours if it suits the role.

What you’ll be doing

This isn’t your typical property services role. You’ll be leading a brilliant team of around 100 people, making sure our homes are well maintained, repairs are done right first time, and our heating, hot water and voids services run smoothly. Here’s a taste of what you’ll be working on:

• Leading the responsive repairs, disrepair, and damp and mould and major works services (both our in-house teams and external contractors)
• Managing a £20m budget and making sure we deliver great services and value for money
• Being a visible leader inspiring teams to do their best work and continuously improve
• Building strong relationships with key partners across PA Housing and beyond
• Ensuring we stay on top of compliance, safety, and legal responsibilities keeping homes safe and sound
• Turning customer feedback into action shaping better services and raising standards
• Working closely with the Exec Team and Board to drive our strategic plans forward
• Making the most of tech and new ideas to create smarter, more efficient services
• Driving down complaints by reviewing root cause of service failures.
• Working collaboratively with other departments to improve our repairs service.
• Increase customer satisfaction by implementing improvements to the repairs service.

What we’re looking for:

We’re looking for someone who’s been there and done it but who’s still excited about what’s next. You’ll probably tick a few of these boxes:

• Experience leading property services, repairs, or maintenance teams (ideally in housing, construction, or facilities)
• A degree in construction, housing, or business management or experience in the field
• Comfortable managing large teams and multi-million-pound budgets
• A great relationship-builder who can work across teams and with external partners
• Strong technical knowledge around repairs, maintenance, health & safety, and compliance
• Strategic thinker who can also roll up their sleeves and solve day-to-day problems
• Proven track record of improving services, driving performance, and delivering change
• A management or coaching qualification would be great and you’ll need a full driving licence to get around to our sites and schemes
• Experience of contract management
• Complaint handling and resolution

Most of all, we’re looking for someone passionate about making a difference. Someone who wants to lead with purpose, challenge the norm, and help us be the best we can be.

If specific qualifications are required, please upload them with your application to demonstrate your eligibility.

At PA Housing, we believe in respect, integrity, and accountability. Our work is about people not just properties and we’re always looking for ways to do better. If that sounds like your kind of place, we’d love to hear from you.

Disclosure and Barring Service:

This role of requires the successful candidate to complete a basic DBS check. A basic DBS check will show any unspent convictions.

So why do we need to know this information? This role will be required to visit / support PA Housing residents in their own homes on a regular basis. Therefore we have a duty to our residents to ensure that we have taken precautions regarding who will be visiting them and representing PA Housing.

Having unspent convictions will not necessarily preclude you from being recruited into the role; if you are potentially the successful candidate, we will complete a risk assessment with you to understand the circumstances around your conviction, how relevant they are to the post you have applied for and what remedial action , if any, have you have taken since your conviction. Suitable references will also need to be obtained prior to commencement of employment.

AGENCIES: We know where you are if we need your support so please do not contact us.

To apply for this role please click on the apply button or for any enquiries please email [emailprotected] - We reserve the right to close this job advert early if we receive a sufficient number of applications. Therefore, we advise you to apply promptly to ensure your application can be considered.