Director of Strategic Accounts

Location: London, UK (Hybrid)

We are looking for a Director of Strategic Accounts to protect and grow our most valuable asset: our enterprise customers. You will be directly responsible for navigating the complexities of enterprise renewals, defending Ometria’s position in key processes including RFPs, and ensuring the long-term success and retention of our most strategic clients.

This is a senior, highly commercial role for a Martech enterprise sales specialist who thrives on building C-level relationships and winning competitive deals.

Who are we?

Ometria is a Customer Data and Experience Platform built for retail marketers to be the fastest route to sustainable growth. Ometria helps marketers plan and launch their most profitable campaigns twice as fast, increasing their customer loyalty and CRM revenue with personalised marketing messages all throughout the customer journey.

Our platform combines the data unification and customer insight of a CDP with an experience platform, letting retail marketers easily and efficiently create experiences their customers love across email, mobile, on-site, social, direct mail and more. Ometria is trusted by some of the fastest-growing retail brands in the world such as Brooklinen, Davines, Steve Madden, and Sephora.

Key Outcomes:

• Secure Enterprise Renewals: You will own and lead the renewal process for a portfolio of strategic enterprise clients, successfully navigating competitive RFP scenarios to ensure their retention.
• Drive Strategic Growth: Go beyond simple renewals to identify and close opportunities for expansion and upsell within your accounts, contributing directly to Net Revenue Retention.
• Develop C-Suite Champions: You will build and nurture multi-threaded relationships at the highest level of our clients’ organizations, turning key stakeholders into vocal advocates for Ometria.
• Be the Voice of the Customer: You will leverage your deep client relationships and industry knowledge to provide critical insights back to Ometria’s Product, Marketing, and Leadership teams.

Key Responsibilities:

• You will lead the end-to-end commercial strategy for all renewals in your portfolio, from initial risk assessment to final contract execution.
• You will orchestrate and lead a cross-functional internal team (including Customer Success, Sales, Legal, and Finance) to present a unified and compelling case for renewal.
• You will act as the lead negotiator on all commercial, legal, and procurement discussions, ensuring the best possible outcome for Ometria in every deal.
• You will develop and maintain deep expertise in our clients' businesses, the competitive landscape, and the broader retail market to act as a trusted advisor.
• You will leverage your existing network within the retail industry to generate insights and strengthen Ometria's position in key accounts.

About You:

• Experienced Sales Executive: You have significant  experience in enterprise SaaS sales, specifically within the Martech industry, with a proven track record of exceeding targets on deals with an ACV of £200k+.
• C-Suite Advisor: You instinctively build and manage C-level stakeholder relationships, turning them into champions to drive a positive outcome in deals and negotiations. You have a strong network of senior leaders in the EMEA retail industry.
• Master Negotiator: You can expertly navigate complex procurement, finance, legal, and business stakeholder requirements to achieve the best negotiation outcome in every deal.
• Hands-On Operator: While you bring extensive experience, your passion is being in the trenches, personally building relationships and winning deals through relentless effort and strategic execution.
• Exceptional Communicator: You are best-in-class at both verbal and written communication, navigating human psychology to achieve a positive outcome with each word.
• Resilient & Calm: You are calm and confident under pressure, able to juggle many competing priorities while remaining absolutely relentless in the achievement of your goals.
• Retail Knowledge and Network - You know our platform, the market, our competitors, our prospects inside-out and can talk credibly on the level as a senior retail executive. You have a network in the retail industry which you use to push deals over the line, and to get insight and information on what’s happening in the market.

Benefits

Benefits:

• Generous holiday allowance of 30 days, plus a day off for your birthday.
• Comprehensive private health insurance with Bupa.
• Pension plan with a 5% employer contribution.
• Mental health support through our partner, Spill.
• Income Protection and Life Assurance schemes.
• Cycle to Work Scheme.

The amazing people of Ometria are the core of our business. We believe in making it awesome to be here for all Ometrians and place a continued focus on making Ometria an inclusive, respectful and diverse environment. We're an equal opportunity employer and all applicants will be considered for employment without attention to ethnicity, age, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status